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How to get help with your cable and broadband

How to get help with your cable and broadband

Having trouble with your cable or internet service? Here's how to get help.

Step
1

Before you get started

We handle thousands of calls from residents each year. If you're having problems with your cable or broadband provider, we can help with:

  • cost complaints, like overcharging or unauthorized payments
  • technical problems, like bad installs or no-shows
  • downed or low-hanging wires, or
  • utility pole problems, whether they're damaged from an accident or age. Remember to take down the pole number on the metal tag so you can report it.
Step
2

Contact your provider

Go to Comcast’s website to file a complaint with them. If you have RCN, please visit the RCN website. Remember to keep a copy of your email for your records.

Step
3

And then contact us

After you talk to your provider, please email us at cable@boston.gov. Don't forget to give us:

  • a description of the issue
  • the complete address of the home where the problem occurred
  • your contact information, and
  • any other information that might be helpful.
Step
1

Before you get started

We handle thousands of calls from residents each year. If you're having problems with your cable or broadband provider, we can help with:

  • cost complaints, like overcharging or unauthorized payments
  • technical problems, like bad installs or no-shows
  • downed or low-hanging wires, or
  • utility pole problems, whether they're damaged from an accident or age. Remember to take down the pole number on the metal tag so you can report it.
Step
2

Contact your provider

Call Comcast at 1-800-934-6489 to file a complaint. If you have RCN, you can call them at 1-800-746-4726. It’s a good idea to write down some notes about your conversation.

Step
3

And then call us

After you contact your provider, get in touch with us at 617-635-3112. Our office hours are Monday through Friday, 9 a.m. - 5 p.m. Don't forget to give us:

  • a description of the issue
  • the complete address of the home where the problem occurred
  • your contact information, and
  • any other information that might be helpful.  
Contact:
Broadband and Cable
43 Hawkins Street
Suite 1B
Boston, MA 02114
United States
More resources

Learn more about your rights as a cable subscriber. Are you over the age of 65? Find out about cable discounts for seniors.