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How to file a complaint against a business

How to file a complaint against a business

We handle consumer complaints against businesses in and around Boston. There are three ways to file a complaint.

Step
1

Before you get started

You have rights as a consumer. If you feel those rights have been violated, you can file a complaint with us. Some common situations where you would file a complaint include:

  • You feel a business has treated you unfairly or deceived you.
  • You have attempted to resolve the issue on your own and the business is not cooperating.
  • You need help or more information to resolve the issue.
  • You can only file a complaint about a business with us if you are a Boston resident.
Step
2

Get your information together

Print and complete the Consumer Complaint form. Make sure to include your contact information. Don't forget to include a description of the incident and any supporting documents.

Please keep your original form and make a copy for us.  

Step
3

Bring us your form

Bring a copy of your completed form along with your supporting documents to:

  • Consumer Affairs and Licensing
  • 1 City Hall Square, Room 817
  • Boston, MA 02201
  • Office hours: Monday through Friday, 9 a.m. - 5 p.m.

We try to find a solution to your issue so you don't have to go to court. If you do need to take legal action, we’ll help you find a mediator or assist you in your small claims court case.

Step
1

Before you get started

You have rights as a consumer. If you feel those rights have been violated, you can file a complaint with us. Some common situations where you would file a complaint include:

  • You feel a business has treated you unfairly or deceived you.
  • You have attempted to resolve the issue on your own and the business is not cooperating.
  • You need help or more information to resolve the issue.

You can only file a complaint about a business with us if you are a Boston resident.

Step
2

Get your information together

Print and complete the Consumer Complaint form. Make sure to include your contact information. Don't forget to include a description of the incident and any supporting documents.

Please keep your original form and make a copy for us.  

Step
3

Mail us your form

Mail a copy of your completed form along with your supporting documents to:

  • Consumer Affairs and Licensing
  • 1 City Hall Square, Room 817
  • Boston, MA 02201

We try to find a solution to your issue so you don't have to go to court. If you do need to take legal action, we’ll help you find a mediator or assist you in your small claims court case.

Step
1

Before you get started

You have rights as a consumer. If you feel those rights have been violated, you can file a complaint with us. Some common situations where you would file a complaint include:

  • You feel a business has treated you unfairly or deceived you.
  • You have attempted to resolve the issue on your own and the business is not cooperating.
  • You need help or more information to resolve the issue.

You can only file a complaint about a business with us if you are a Boston resident.

Step
2

Get your information together

Print and complete the Consumer Complaint form. Make sure to include your contact information. Don't forget to include a description of the incident and any supporting documents.

Please keep your original form and make a copy for us.  

Step
3

Fax us your form

Fax your completed form along with your supporting documents to 617-635-0709. After your fax goes through, keep the original copy of your complaint form.

We try to find a solution to your issue so you don't have to go to court. If you do need to take legal action, we’ll help you find a mediator or assist you in your small claims court case.

Contact:
Consumer Affairs and Licensing
1 City Hall Square
Room 817
Boston, MA 02201-2039
United States
File a Report with 311

We have online services for more specific situations, like being charged the wrong price for gas. You'll need an e-mail address to use the online system.

Some common 311 reports include scanning overcharges and seeing missing items or the wrong price for an item.

Learn more about BOS:311