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Neighborhood Development job opportunities

We are hiring a Salesforce administrator! Read on for details.

Our job is to turn urban vision into reality. We create policies that affect housing and neighborhoods.

We have a lot of talented people working in our department. They’re rewarded by seeing their work improve the City. A recent survey found that 90 percent of our employees feel their work makes Boston a better place.

Ready to join us? Check out the City of Boston's Career Center website for current openings. We are an equal opportunity employer.


We're always looking for new talent to join us. Whether you're an experienced professional or a recent graduate, we may have a job for you. We recruit paid and unpaid interns to work on City policies. We're also looking for the following talent:

Still have questions? Contact:
Neighborhood Development
26 Court Street
8th, 9th, and 11th Floors
Boston, MA 02108-2501
Questions about careers?

For general questions about careers with us, contact

Innovation and Technology


Salesforce Administrator and Developer

General Description

Do you want to build data and workflow management solutions that facilitate housing and community development in Boston? Under the direct supervision of the Director of IT and in close collaboration with our Product Owner, the Salesforce Administrator and Developer will support staff and constituents of the Department of Neighborhood Development by building Salesforce products that drive better service delivery and clarify achievements and opportunities. 

The Salesforce administrator and developer will work in close partnership with the Product Owner to respond to feedback from staff and users, prioritize pain points and user stories, and steward modular “products” within our Salesforce instance. They will serve as the primary technical lead on proactive projects and perform administrative tasks such as user provisioning and maintenance/hygiene tasks.

We are looking for someone familiar with agile software development, and who will bring flexibility and a positive attitude to our team’s intrepid efforts to incorporate agile practices into our work. The Salesforce administrator and developer will play a central role in our transition from Salesforce Classic to Lightning.

Apply here!

Primary responsibilities:

  • Maintain existing Salesforce platform supporting DND business processes through bug fixes, feature requests, and proactive product development in collaboration with stakeholders.
  • Manage user licenses and administer user support by assisting and training IT staff.
  • Work with departmental management and divisional user groups to understand and refine business processes, implement workflow automation, and increase productivity and efficiency. 
  • Work with departmental and divisional management to develop and enhance reports and dashboards based on data entered and maintained in Salesforce platform. 
  • Maintain Sandbox and Production instances in Salesforce to support systematic and reliable deployment and testing.
  • Document Salesforce instance to ensure continuity within the organization, including profiles, permissioning, object architecture and functional “products.”
  • Collaborate as needed with additional consulting resources engaged to DND to expedite Salesforce development and implementation. 

Minimum Entrance Qualifications

  • Salesforce Administrator certification. Advanced Administrator certification a plus. We are open to candidates without a Salesforce-issued certification as long as the candidate has experience to compensate.
  • At least two (2) years of full time, or equivalent part-time, professional experience as a Salesforce Administrator. Experience working for a government entity preferred.
  • Ability to utilize advanced Salesforce features and functionality to iteratively design, build, and implement custom applications; Salesforce developer credentials a plus. 
  • Experience supporting an organization from Classic to Lightning.
  • Ability to communicate in a thorough manner to stakeholders of diverse backgrounds and needs the uses of software systems and strategies in plain language
  • Strong oral and written communication skills and presentation skills.
  • Ability to pay attention to detail while understanding how each fits into big picture patterns.
  • Skill with working on multiple projects simultaneously and prioritizing tasks appropriately. Independent, proactive solution building preferred.

Additional Desired Skills and Qualifications

  • Experience working in SCRUM/agile environments
  • Knowledge and ability with light web development (HTML, CSS, Javascript)
  • Experience working with databases (Access, SQL, noSQL)
  • APEX programming abilities


  • Period of performance will be early October through June 30, 2021, with the opportunity to renew.
  • Hours per week: 20-30
  • Hourly rate: between $65 and $78

Contact Susanna Ronalds-Hannon at for more information.

Legal masterminds

We’re always looking for legal interns who are law school students or recent graduates. You'll help us with policies that meet federal and state laws. You'll be responsible for legal research related to:

  • real estate interests
  • affordability covenants
  • Salesforce database management, and
  • compliance operations and monitoring.

For more information, email AnneMarie Belrose at

Budget and finance experts


We have about $80 million in annual funding that we manage. We handle funds and expenses for a variety of federal, state, and City programs. We need people who have experience in municipal budgeting and finance. You'll help us develop techniques for financial planning.

Contact Tim Davis at to learn more.