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Last updated: 10/17/19

Language and Communications Access

Our goal is to make the City of Boston accessible for everyone. 

Everyone deserves to have meaningful access to the information and services they need. We want all City departments to be able to provide language and communication access by 2020.

 

Have questions? Contact us:

1 City Hall Square
Room 816A
Boston, MA 02201

Monday through Friday, 9 a.m. - 5 p.m.

Latest News

news
2017 Citizenship Day
Sep 10

Accessibility spotlight: Mayor’s Office for Immigrant Advancement

Neighborhood Services
A photo of the Boston Public Schools Bruce C. Bolling Municipal Building that houses the Office of English Learners
Aug 14

Accessibility Spotlight: Boston Public Schools

Neighborhood Services
We want hear your experience about languages and disabilities
Jul 31

Language and Communication Access launches experience research

Neighborhood Services
City staff smiles and converses with constituent sitting at desk to help fill out papers
Jun 7

Accessibility Spotlight: Boston Tax Help Coalition

Neighborhood Services

About the program

In 2016, Mayor Walsh signed a City ordinance to make the City more accessible for people who use languages other than English (LOTE) or have at least one disability.  Our program will support the City in this effort.

Three federal mandates support our mission:

  • Civil Rights Act of 1964, Title VI
  • Americans with Disabilities Act of 1990, Title II
  • Federal Executive Order 13166 (2000)

These laws protect people from discrimination on the basis of race, color, national origin, disability, or proficiency in English.

We're currently developing and building our program. Our goal is to support City departments in three different areas:

Interpretation

What is interpretation? When you listen in one language and then communicate what is said in a different language. We will offer services on-site and by telephone. We will be able to do this through City staff and third-party vendors. We will also offer interpretation in American Sign Language in person, as well as through Video Remote Interpreting (VRI).

Translation

What is a translation? When you take written text and convert it into another language. A translated document reflects the meaning of the original text as much as possible. We will work with qualified individuals and businesses to provide this service.

Assistive technology

What is an assistive technology? Tools and services that make life easier for those who need more support.  These technologies include:

  • Assistive Listening Devices
  • Interpretation equipment
  • Communications Access Real-Time Translation (CART)

Demographic Reports

Demographic Reports