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If we build it, will they come?

Part of our mission in Innovation and Technology is connecting residents with the information they need in simple and easy-to-access ways.

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What’s next?

Today the Digital Team is celebrating a major milestone. We’re dropping the welcome mat outside Boston's new digital front door.

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Boston.gov... so hot right now

It may be obvious to anyone who’s visited CityofBoston.gov over the past 20 years, but the City’s digital platforms lack a style guide.

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The case for crowdsourcing

We’re asking everyone from amateur enthusiasts to proud professionals to share their favorite photos of these spots around Boston.

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So that’s how I pay a parking ticket…

We promised to give you more consistent updates from our work on the boston.gov redesign, and today we deliver.

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Remember our pilot site? We have an update

We want you to see what we’re working on, but more importantly, we want you to give us feedback.

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We're looking for the City's first product manager

As work on Boston.gov continues, it’s crucial that the site grows and adapts to the changing needs of residents.

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Writing for a human-centered website

We’ve talked a lot about taking a human-centered approach to building Boston.gov. At the heart of that discussion is language.

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A link by any other name would stink

Trash or garbage? Department or office? It may seem like minutiae, but these are the debates the Digital Team is having every day.

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Why Drupal? We're building for now, and the future

We can’t predict what the future will hold, but with Drupal, we’ll have a better chance to adapt.

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Colors, typefaces, and the look of Boston.gov

First impressions are important, and color and style can make or break your design.

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Making Boston.gov mobile friendly

Most websites are built with mobile users in mind, and with good reason.

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Launch of Boston PayTix, a new parking ticket payment app announced

Mayor Martin J. Walsh announced today that the City of Boston is launching Boston PayTix, a new app that allows for quick, convenient and secure parking ticket payments by smartphone.

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The hair-pulling rage of getting lost on a website

On the pilot site, we’ve shown you a very simple version of our navigation and menus, but as we’ve told you before, our system is vast.

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Where should 'Topic' pages live on Boston.gov?

We’ve already received lots of feedback about the Boston.gov pilot site, but now you have a chance to get directly involved in the process.

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Taking a look back while we move forward

We here at the Digital Team got our hands on the newsletter — complete with ’90s clipart — about the announcement and we had to share.

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Pilot site launched to show progress towards redesigned city website

The pilot site provides a preview of the new design and encourages feedback as the broader Boston.gov site is developed.

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Your first look at a redesigned Boston.gov

We’ve talked before about the importance of listening to users in designing a website. Today, we’re putting our money where our mouth is.

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Stacking the team for 2016

With the end of December comes obligatory year-in-review posts. But rather than drag you back through 2015, I thought I’d give you a look at the team behind the work.

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Principle 4: Build an energizing environment

This is the fourth in a series of posts about our Strategic Principles.

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Principle 3: Help people navigate their portion of a vast system

This is the third in a series of posts about our four Strategic Principles.

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Principle 2: Be equal parts warm and official

This is the second in a series of posts about our four Strategic Principles.

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Principle 1: Act as a helpful human

This is the first in a series of posts about our four Strategic Principles.

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You shared with us. Now it's our turn.

Our mission is not just to revamp the City’s website. Our mission is to create a useful tool that solves problems rather than creates them and also makes interacting with City government a smooth...

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The journey is underway

We’re already a few weeks into working with our design partners, IDEO and Acquia.

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A bloated Jenga metaphor for boston.gov

How do you engage the public about redesigning a city's website? You may think surveys, but for our table at TechJam we thought an adult-sized game of Jenga might be more fun!

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Our not-so-linear timeline

If you've visited us since our last post, you've likely noticed that we added a timeline.

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Redesigning with users in mind means always keeping users in mind

Clunky. Confusing. Bland. We could be describing the current state of Boston.gov or the Request for Proposal (RFP) we were drafting to redesign it.

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