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How to file a claim with the City

How to file a claim with the City

You have two options if you want to file a claim with the City of Boston:

Step
1

Before you get started in person

You may file a claim with the City of Boston if you were injured or your property was damaged. Examples include, but are not limited to, injuries or damage caused by road or sidewalk defects — like potholes — or an accident with a vehicle owned by the City.

To file a claim, you need to fit into this timeframe:

  • For injuries or damages related to a road or sidewalk defect, your claim needs to be received by the City within 30 days of the incident.
  • For any other type of claim, your claim must be received by the City within two years.

The filing fee for a claim is $15. We only take money orders made payable to the City of Boston.

Step
2

Prepare your claim

We have a claim form that you can print and completeYour claim must include:

  • details about your damages or injuries
  • the location where the incident happened
  • the date of the incident
  • if you were in an accident with a City vehicle, we need to know the vehicle’s registration or plate number, and
  • your $15 filing fee.

To better process your claim, we recommenced that you also include:

  • an itemized estimate of damages to your car or other property, or receipts from repairs
  • if the estimated damage to your car is over $500, a second estimate may be required
  • a copy of the police report, if you have one
  • photos of the damage, and
  • if you were injured, copies of your medical records and bills.
Step
3

Go to Boston City Hall to file your claim

Please bring your information and your payment to the City Clerk:

Room 601, 1 City Hall Square
Boston, MA 02201-2014
Hours: Monday through Friday, 9 a.m. to 4:30 p.m.

You can also visit the City Hall to Go truck (Drop-off only):

Step
4

The Law Department decides your claim

If the Law Department finds that the City is legally at fault, the City will pay your claim.

The City Clerk is only responsible for filing your claim. Once we send your claim to the Law Department, we are no longer involved.

Please contact the Law Department at 617-635-4034 with any questions, or to find out the status of your claim one you have filed it.

Step
1

Before you get started by mail

You may file a claim with the City of Boston if you were injured or your property was damaged. Examples include, but are not limited to, injuries or damage caused by road or sidewalk defects — like potholes — or an accident with a vehicle owned by the City.

To file a claim, you need to fit into this timeframe:

  • For injuries or damages related to a road or sidewalk defect, your claim needs to be received by the City within 30 days of the incident.
  • For any other type of claim, your claim must be received by the City within two years.

The filing fee for a claim is $15. We only take money orders made payable to the City of Boston.

Step
2

Prepare your claim

We have a claim form that you can print and completeYour claim must include:

  • details about your damages or injuries
  • the location where the incident happened
  • the date of the incident
  • if you were in an accident with a City vehicle, we need to know the vehicle’s registration or plate number, and
  • your $15 filing fee.

To better process your claim, we recommenced that you also include:

  • an itemized estimate of damages to your car or other property, or receipts from repairs
  • if the estimated damage to your car is over $500, a second estimate may be required
  • a copy of the police report, if you have one
  • photos of the damage, and
  • if you were injured, copies of your medical records and bills.
Step
3

Mail your info to the City Clerk

City Clerk’s Office, Room 601
1 City Hall Square
Boston, MA 02201

Step
4

The Law Department decides your claim

If the Law Department finds that the City is legally at fault, the City will pay your claim.

The City Clerk is only responsible for filing your claim. Once we send your claim to the Law Department, we are no longer involved.

Please contact the Law Department at 617-635-4034 with any questions, or to find out the status of your claim one you have filed it.

Need to Know:

If the City denies your claim, you can file a suit in court within three years of the incident.

Contact:
City Clerk
617-635-4601
1 City Hall Square
Room 601
Boston, MA 02201-2014
United States