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How to file a claim with the City

How to file a claim with the City

You have two options if you want to file a claim with the City of Boston:

Step

Before you get started

You can only file a claim with the City of Boston if:

  • You were injured or your vehicle was damaged by a road or sidewalk defect — like a pothole — in the City.
  • You were in an accident with a vehicle owned or leased by the City.

To file a claim, you need to fit into this timeframe:

  • For injuries or damages related to a road or sidewalk defect, you need to file the claim within 30 days of the incident.
  • If you were in an accident with a City vehicle, you have two years to file a claim.

The filing fee for a claim is $15. We only take money orders made payable to the City of Boston.

Step

Prepare your claim

We have a claim form that you can print and completeYour claim must include:

  • details about your damages or injuries
  • the location where the incident happened
  • the date of the incident
  • if you were in an accident with a City vehicle, we need to know the vehicle’s registration and plate number, and
  • your $15 filing fee.

You can also include this information with your claim:

  • an itemized estimate of damages to your car, or receipts from repairs
  • a copy of the police report, if you have one
  • photos of the incident
  • if you were injured, copies of your medical bills, and
  • if the estimated damage to your car is over $500, you may need a second estimate.
Step

Go to Boston City Hall

Please bring your information and your payment to the City Clerk:

  • Room 601, 1 City Hall Square
  • Boston, MA 02201-2014
  • Hours: Monday through Friday, 9 a.m. to 4:30 p.m.

You can also visit the City Hall to Go truck (Drop-off only):

Step

A decision comes in six to eight weeks

The City’s Law Department decides your case. If the Law Department finds that the City is at fault, the City will pay your claim.

The City Clerk is only responsible for filing your claim. Once we send your claim to the Law Department, we are no longer involved.

If you have any follow-up questions about your claim after it’s filed, you should contact the Law Department at 617-635-4034.

Step

Before you get started

You can only file a claim with the City of Boston if:

  • You were injured or your vehicle was damaged by a road or sidewalk defect — like a pothole — in the City.
  • You were in an accident with a vehicle owned or leased by the City.

To file a claim, you need to fit into this timeframe:

  • For injuries or damages related to a road or sidewalk defect, you need to file the claim within 30 days of the incident.
  • If you were in an accident with a City vehicle, you have two years to file a claim.

The filing fee for a claim is $15. We only take money orders made payable to the City of Boston.

Step

Prepare your claim

We have a claim form that you can print and completeYour claim must include:

  • details about your damages or injuries
  • the location where the incident happened
  • the date of the incident
  • if you were in an accident with a City vehicle, we need to know the vehicle’s registration and plate number, and
  • your $15 filing fee.

You can also include this information with your claim:

  • an itemized estimate of damages to your car, or receipts from repairs
  • a copy of the police report, if you have one
  • photos of the incident
  • if you were injured, copies of your medical bills, and
  • if the estimated damage to your car is over $500, you may need a second estimate.
Step

Mail your info to the City Clerk

City Clerk’s Office, Room 601
1 City Hall Square
Boston, MA 02201-2014
United States
Step

A decision comes in six to eight weeks

The City’s Law Department decides your case. If the Law Department finds that the City is at fault, the City will pay your claim.

The City Clerk is only responsible for filing your claim. Once we send your claim to the Law Department, we are no longer involved.

If you have any follow-up questions about your claim after it’s filed, you should contact the Law Department at 617-635-4034.

Need to Know:

If the City doesn’t pay your claim, you can appeal to a state court within three years of the incident.

Contact:
City Clerk
617-635-4601
1 City Hall Square
Room 601
Boston, MA 02201-2014
United States