How to file an ADA grievance with Boston

Before you get started online

You can file a grievance if you think the City has discriminated against you because you have a disability, or for not providing access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.

You must file your complaint within 120 days of the incident. We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.

Complete the online form

You can file a grievance using this online form. You need an email address to use the online form.

Discuss your case with the City

Within 30 days of getting your complaint, the Disabilities Commission will contact you to talk about your grievance.

We’ll investigate your grievance and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.

Before you get started in person

You can file a grievance if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.

You must file your complaint within 120 days of the incident. We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.

Create your grievance

You can print out complete this grievance form before you visit City Hall. You can also create your own complaint:

• we need to know your name, address, and phone number, and
• you will also need to give us the location, date, and a description of the alleged discrimination.

Go to Boston City Hall

You can drop off your grievance at the Disabilities Commission:

• 1 City Hall Square, Room 967
• Boston, MA 02201
• Office hours: Monday through Friday, 9 a.m. - 5  p.m.

Discuss your case with the City

Within 30 days of getting your complaint, the Disabilities Commission will contact you to talk about your grievance.

We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.

Before you get started by mail

You can file a grievance if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.

You must file your complaint within 120 days of the incident.  We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.

Create your grievance

Print out and complete this grievance form before you visit City Hall. You can also create your own complaint:

• we need to know your name, address, and phone number, and
• you will also need to give us the location, date, and a description of the alleged discrimination.

Mail your grievance to the City

You can send your grievance to:

• Disabilities Commission
• 1 City Hall Square, Room 967
• Boston, MA 02201

Discuss your case with the City

Within 30 days of getting your complaint, the Disabilities Commission will contact you to talk about your grievance.

We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.

Before you get started by phone

You can file a grievance if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.

You must file your complaint within 120 days of the incident. We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.

Contact the City

You can file a complaint through a personal interview or tape recording as long as you let us know. Contact us for more information:

• Disabilities Commission
• 1 City Hall Square, Room 967
• Boston, MA 02201
• Phone:  617-635-3682 (Teletype: 617-635-2541)
• Office hours: Monday through Friday, 9 a.m. - 5  p.m.

Discuss your case with the City

Within 30 days of getting your complaint, the Disabilities Commission will contact you to talk about your grievance.

We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.