For Questions about Your Bill
Boston EMS contracts with a company to manage transport billing. For questions related to your bill please call 877-290-3053. They are able to provide you with a copy of your bill, set up a payment plan, update insurance information, or assist with a hardship application.
To Request a Copy of Your Medical Record
Patients can request copies of their transport record by calling Boston EMS at 617-343-2367. Select option 2, followed by option 2 again to speak to the Keeper of Records.
Gather Necessary Information
Ensure you have necessary patient information and incident details, including the date and approximate time the patient was transported. You need to secure a patient authorization for release of medical records.
Make Request on ChartSwap
Go to ChartSwap. If you have not already done so, create an account.
Enter the necessary information to request a copy of a patient's bill or medical transport record and upload the patient authorization form.
- For patient bills, call 877-290-3053.
- For medical records, call 617-343-2367 (Option 2, 2).
- For ChartSwap, call 855-879-7927.
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