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Mayor Wu declared a heat emergency in the City through Thursday, June 20.

How to make record requests and inquiries

Last updated:

Only patients or those authorized by patients may request copies of records.

Step
1

For questions about your bill

Boston EMS contracts with a company to manage transport billing. For questions related to your bill please call 844-353-7842. They are able to provide you with a copy of your bill, set up a payment plan, update insurance information, or assist with a hardship application.

Step
2

To request a copy of your medical record

Patients can request copies of their transport record by calling Boston EMS at 617-343-2367. Select option 2, followed by option 2 again to speak to the Keeper of Records.

Step
1

Gather necessary information

Ensure you have necessary patient information and incident details, including the date and time the patient was transported. You need to secure a patient authorization for release of medical records.

Step
2

Make Request on ChartSwap

Go to ChartSwap. If you have not already done so, create an account.

Enter the necessary information to request a copy of a patient's bill or medical transport record and upload the patient authorization form.

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