Back to top

How to make record requests and inquiries

How to make record requests and inquiries

Only patients or those authorized by patients may request copies of records.

Step
1

For Questions about Your Bill

Boston EMS contracts with a company to manage transport billing. For questions related to your bill please call 877-290-3053. They are able to provide you with a copy of your bill, set up a payment plan, update insurance information, or assist with a hardship application.

Step
2

To Request a Copy of Your Medical Record

Patients can request copies of their transport record by calling Boston EMS at 617-343-2367. Select option 2, followed by option 2 again to speak to the Keeper of Records.

Step
1

Gather Necessary Information

Ensure you have necessary patient information and incident details, including the date and approximate time the patient was transported. You need to secure a patient authorization for release of medical records.

 

Step
2

Make Request on ChartSwap

Go to ChartSwap. If you have not already done so, create an account.

Enter the necessary information to request a copy of a patient's bill or medical transport record and upload the patient authorization form.

Contact:
Emergency Medical Services
785 Albany Street
Boston, MA 02118
United States
Still have questions?
  • For patient bills, call 877-290-3053.
  • For medical records, call 617-343-2367 (Option 2, 2).
  • For ChartSwap, call 855-879-7927.