Emergency Medical Services
We are Boston's municipal Emergency Medical Service, and one of three public safety agencies who respond to 9-1-1 calls.
Our department is a recognized leader in emergency medical service and the largest municipal EMS in New England. We are staffed by full-time uniformed emergency medical technicians, paramedics, supervisor, and command personnel.
785 Albany Street
Boston, MA 02118
Monday through Friday, 8 a.m. - 5 p.m.
Need medical bills or records?
Please make your requests through the ChartSwap website.
Interested in becoming a Boston EMS EMT
Are you interested in a rewarding and challenging career as an Emergency Medical Technician?Learn more Get Notified
If you have a medical emergency dial or text 9-1-1.Join our ems team
Our primary mission is responding to medical emergencies, but we also serve the City in other ways:
- We work with public and private partners to enhance emergency planning and preparedness.
- We support City services and injury prevention through reporting and analytic efforts.
- Through community engagement, we educate residents about safety and lifesaving skills.
Learn more about the different divisions that make up Emergency Medical Services.
Field Operations delivers the 9-1-1 response to residents and visitors.
EMT-Telecommunicators are often referred to as “the real first responders."
The division facilitates coverage during special events and emergencies.
The division educates and develops all Boston EMS EMTs and Paramedics.
The division offers local programs that serve to educate the public.