COVID-19 information
For the latest updates, please visit our coronavirus (COVID-19) website:
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Employee Assistance Program

We promote, establish, and increase quality of life, good health, and personal experiences. Our goal is to work in collaboration with authorities, commissions, employees and family members to restore and initiate well-being in work and life.

  • June is LGBTQ/A+ Pride Month!  To celebrate Boston Pride, occurring alongside the continued re-opening of the city and the return of safer public activities, we wanted to point employees to this searchable calendar for local and surrounding area events celebrating Pride and LGBTQ/A+ acceptance.  We also want to highlight the official Boston Pride site, which includes information on Pride history and ongoing resources, readings and more!   
COVID-19 updates:
  • To all our valued fellow City employees who may be struggling, during this transition period of returning to work full time, we are here to support you. For childcare resources, please see our resource list. Please note: Childcare centers may have limited slots at this time. We strongly recommend searching the state Department of Early Education and Care (EEC) Searchable Childcare Database. You can also call the EEC for direct assistance or further information at 617-988-6600.  For emotional support as always, we can be reached by email or call 617-635-2200, 7 a.m. - 6 p.m., Monday through Friday. For additional resources, see our full list of resources, or check the COVID-19 Resource List. Thank you for all that you do. Be well and stay safe.      
  • We are offering phone sessions only and will not be accepting walk-ins or having face-to-face sessions. Our program is available to City of Boston employees and their family members, participating authorities, and commissions. Just call 617-635-2200 for help.  Our hours are Monday through Friday, 7 a.m. - 6 p.m.  We're also available after hours, from 6 - 8 p.m.  Please call the main line (617-635-2200) for info on how to reach the on-call EAP Clinician. 

EAP COVID-19 resources

Employee Assistance Program address:

We're still working remotely due to COVID-19. Once we return, our offices will now be located at:

43 Hawkins Street
Ground level GA
Boston, MA 02114
Office hours

Monday through Friday, 7 a.m. - 6 p.m.

To protect your privacy, please keep the message to a minimum.

Please note: We have received numerous requests from centers and groups asking us to include their organizations on our site. Unfortunately, our resource list is at capacity. We will only make updates as the need arises.

Who we help

The program is offered to the City of Boston workers and their family members, participating authorities, and commissions. The service is available regardless of position or length of employment. It's confidential, and available at no cost.

News and announcements

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May is Mental Health Awareness Month

Human Resources
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Spring cleaning and well-being

Human Resources
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Self-care and continuing to cope with COVID-19 as the one-year mark approaches

Human Resources

Be Connected: What it means to be a role model

Human Resources
Latest City news

Learn about our work


Our focus is one of well-being — we focus on the whole person. Our services are designed to assist those we serve in identifying and resolving personal concerns, problems, and issues. Well-being integrates physical, mental health, and whole life experiences resulting in a more holistic approach. It includes the presence of positive emotions and moods, satisfaction with life, fulfillment and positive functioning.

We use a preventative solution focus approach by offering: education, information, resources, and skills.

We offer:
  • Safe, supportive, and confidential environment where someone can come, get necessary help without any hassles, stigmatizations, or judgment.
  • Counseling and supportive services by providing a comprehensive range of solutions.
Elements of well-being
  • Psychological: Positive emotions and resilience
  • Physical: Health promotion, disease management
  • Financial: Becoming literate in all things financial
  • Work: Central to adult identification, human development, and functioning.
  • Social: Quality of relationships, networking

Our focus is on prevention. We apply a proactive solution focus approach by providing education, information, and skills. We have numerous resources on our website, including resource links by category, employee newsletters, information on stress in the workplace, and more.


Usually employees contact us when conditions and relationships in one area of their lives (work) begin to impact them in other ways (life outside of work and home). These two interconnect causing spillover, which can lead to stress. When most employees contact us they identify the number one issue as stress, and we help them.

First, we identify their options, and from those options we help them:

  • Select choices: there are always choices no matter what.
  • Find a level of support: we express how important having a support network is, close friends and family.
  • Normalize: it’s normal for us as human beings to experience stress. It’s a normal body reaction.
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