COVID-19 information
Boston is returning to a modified Phase 2, Step 2 beginning December 16. For the latest updates, please visit our coronavirus (COVID-19) website:
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Employee Assistance Program

We promote, establish, and increase quality of life, good health, and personal experiences. Our goal is to work in collaboration with authorities, commissions, employees and family members to restore and initiate well-being in work and life.

CORONAVIRUS UPDATE: Due to the recommendation for social distancing, at this time we are offering phone sessions only and will not be accepting walk-ins or having face-to-face sessions.

Our program is available to City of Boston employees and their family members, participating authorities, and commissions. Just call 617-635-2200 for help.  Our hours are Monday through Friday, 7 a.m. - 6 p.m.  We're also available after hours, from 6 - 8 p.m.  Please call the main line (617-635-2200) for info on how to reach the on-call EAP Clinician. 

EAP COVID-19 resources

We offer a safe and supportive environment that is sensitive to the concerns and interests of City of Boston workers. We work with employees to resolve concerns that may impact health, well-being, social functioning, and productivity issues in the workplace.

Employee Assistance Program
26 Court Street, 7th Floor
Boston, MA 02108
Office hours

Monday through Friday, 7 a.m. - 6 p.m.

To protect your privacy, please keep the message to a minimum.

Please note: We have received numerous requests from centers and groups asking us to include their organizations on our site. Unfortunately, our resource list is at capacity. We will only make updates as the need arises.

Upcoming events

Upcoming events

There are no upcoming events available at this time.

Who we help

The program is offered to the City of Boston workers and their family members, participating authorities, and commissions. The service is available regardless of position or length of employment. It's confidential, and available at no cost.

News and announcements

intro image (Photo by Matthew Landers)

Managing mental health and setting goals for 2021

Human Resources
A parent with her children

Be Connected: Virtual activities to do with family and friends over the holidays

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Coping with holiday stress in 2020

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November is Alzheimer’s Awareness Month and National Caregiver Support Month

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Latest City news

Learn about our work


Our focus is one of well-being — we focus on the whole person. Our services are designed to assist those we serve in identifying and resolving personal concerns, problems, and issues. Well-being integrates physical, mental health, and whole life experiences resulting in a more holistic approach. It includes the presence of positive emotions and moods, satisfaction with life, fulfillment and positive functioning.

We use a preventative solution focus approach by offering: education, information, resources, and skills.

We offer:
  • Safe, supportive, and confidential environment where someone can come, get necessary help without any hassles, stigmatizations, or judgment.
  • Counseling and supportive services by providing a comprehensive range of solutions.
Elements of well-being
  • Psychological: Positive emotions and resilience
  • Physical: Health promotion, disease management
  • Financial: Becoming literate in all things financial
  • Work: Central to adult identification, human development, and functioning.
  • Social: Quality of relationships, networking

Our focus is on prevention. We apply a proactive solution focus approach by providing education, information, and skills. We have numerous resources on our website, including resource links by category, employee newsletters, information on stress in the workplace, and more.


Usually employees contact us when conditions and relationships in one area of their lives (work) begin to impact them in other ways (life outside of work and home). These two interconnect causing spillover, which can lead to stress. When most employees contact us they identify the number one issue as stress, and we help them.

First, we identify their options, and from those options we help them:

  • Select choices: there are always choices no matter what.
  • Find a level of support: we express how important having a support network is, close friends and family.
  • Normalize: it’s normal for us as human beings to experience stress. It’s a normal body reaction.