Creating accessible content for the City of Boston
The goal is for all City departments to provide language and communication access by 2020. This is a priority for us because 17.4 percent of the Boston population primarily uses a language other than English (LOTE), while 12.8 percent has at least one disability. We want to make sure these demographic groups can receive accurate and timely information.
The Language and Communications Guidelines is the newest of the Brand Guidelines that standardize how the City of Boston creates and presents materials. Together, we are excited to publish this guide to centralize resources and answer questions. If you have any questions or feedback, please contact LCA@boston.gov.