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Language and Communication Access launches experience research

Everyone’s experience matters. Let us know about your experience so we can make the City more accessible for all. 

Mayor Martin J. Walsh and the Office of Language and Communication Access (LCA) has launched the Language and Communication Access Experience Research Project. This project will help the City understand constituents’ experience of access-related interactions with City departments. 

Great thanks to all of our partners in the community and City Hall, we have received the expected number of voices and feedback from our diverse constituents :

  • People from households with at least one person who uses a language other than English
  • People with disabilities 
  • People from households with at least one person with a disability
  • Advocates/professionals who work in the immigrant and disability community

By October 1, we are no longer receive more responses and our research team is starting to analyze the data. If you still wish to let us know about your experience about language and communication access, please send an email to We are always happy to hear any feedback. 

We hope the findings from this research project will help the City identify high-priority constituent needs, set appropriate department priorities, and shape policies to make the City more accessible. We will share the report of this project when we are ready.  


In 2016, Mayor Walsh signed a City ordinance to make the City more accessible for people who use languages other than English or have at least one disability. The Office of Language and Communication Access works to strengthen the City of Boston so that services, programs, and activities are meaningfully accessible to all constituents. To learn more, visit the Language and Communications Access website.

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