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Language and Communication Access launches experience research

July 31, 2019

Neighborhood Services

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Neighborhood Services

Everyone’s experience matters. Let us know about your experience so we can make the City more accessible for all. 

Mayor Martin J. Walsh and the Office of Language and Communication Access (LCA) has launched the Language and Communication Access Experience Research Project. This project will help the City understand constituents’ experience of access-related interactions with City departments. We are looking forward to hearing from:

  • People who use a language other than English
  • People from households with at least one person who uses a language other than English
  • People with disabilities 
  • People from households with at least one person with a disability
  • Advocates/professionals who work in the immigrant and disability community

This feedback will help the City identify high-priority constituent needs, set appropriate department priorities, and shape policies to make the City more accessible. 

"Language and communications access is a vital part of effective civic engagement," said Jerome Smith, Chief of Civic Engagement, "The Mayor has been very vocal about ensuring Boston is a welcoming city. The information received from this survey will help guide this cabinet and administration to become a more accessible city."

This research project has two parts. The first part is comprised of a 10-minute survey. This survey asks people about their language usage, disability, interaction with the city and preferred ways to receive communications. This survey is available in print and online in 11 languages: 

  1. English
  2. Español (Spanish)
  3. Kreyòl Ayisyen (Haitian Creole)
  4. 简体中文 (Simplified Chinese)
  5. Tiếng Việt (Vietnamese)
  6. 繁体中文 (Traditional Chinese)
  7. Kriolu (Cabo Verdean Creole)
  8. Русский (Russian)
  9. العربية (Arabic)
  10. Português (Portuguese)
  11. Français (French)

The second part of this research project is composed of a series of focus groups across Boston neighborhoods, hosted in different languages. The focus group creates space for an in-depth discussion of individual experiences across language and disability communities. All focus groups will be co-hosted with local community partners who serve specific populations across the City. 

The Office of LCA is interested to host additional focus groups in your area. If you are interested in co-hosting a focus group in your community, please email for more information.

LCA encourages everyone to participate in filling out this survey online through September 30. The Office of Language and Communication Access can provide all surveys as paper copies and in large print. Additionally, you can complete the survey by phone. 


In 2016, Mayor Walsh signed a City ordinance to make the City more accessible for people who use languages other than English or have at least one disability. The Office of Language and Communication Access works to strengthen the City of Boston so that services, programs, and activities are meaningfully accessible to all constituents. To learn more, visit the Language and Communications Access website.

Have questions? Contact:

BOSTON, MA 02201