Workforce Development Jobs Open

Under the direction of the Assistant Deputy Director for Special Initiatives and Grants Management, the Contracts and Grant Administrator will be responsible for assisting with the management of seven sub-awardee contracts under the Good Jobs Challenge grant recently awarded by the Economic Development Administration (EDA).

The Good Jobs Challenge grant will train and place program participants, who are from underserved and underrepresented communities in the nation, into good, quality jobs. The OWD Contracts and Grant Administrator’s primary responsibility will be to manage contracts, budgets, and invoicing for sub-awardees of the Good Jobs Challenge grant. The Contracts and Grant Administrator will also ensure compliance with grants management requirements and federal auditing procedures, and ensure that sub-awardees have appropriate and updated guidelines detailing these requirements from the EDA. The Contracts and Grant Administrator will also be responsible for coordinating monthly drawdown requests and invoices with the Finance department.

Under the direction of the Office of Financial Empowerment (OFE) Deputy Director and the Manager of the Roxbury Center for Financial Empowerment (RCFE), the Outreach Coordinator will be responsible for outreach, recruitment, and administrative efforts supporting the OFE and RCFE. This includes acting as a receptionist for the RCFE and conducting orientation sessions and workshops; building partnerships and maintaining relationships with community stakeholders and residents; drafting outreach and marketing materials; attending community and city-wide meetings, representing the RCFE and OFE as needed; and following up on the RCFE’s administrative tasks as required.

Responsibilities 

Provide assistance in managing VITA site operations. This includes:

• Preparing the host site location for VITA operations;
• Acquiring appropriate training and certifications (24 hours total);
• Managing volunteers;
• Running tax site operations, including the intake process, providing quality review for volunteer-prepared returns, and resolving/troubleshooting tax preparation, computer, or technical issues;
• E-filing and transmitting returns to the IRS and Massachusetts DOR after volunteer tax preparation sessions are concluded;
• And, serving as a liaison between the site’s host organization and the Boston Tax Help Coalition, including attending monthly steering committee meetings held by the Coalition, and submitting budgets, invoices, and progress reports for any Coalition funds used with/at the site (if applicable).

The Lead Financial Guide will manage the site operation of the Financial Check-up Program at an assigned tax preparation site. The main focus of the Lead Financial Guide is to pull credit reports for Coalition clients that will be assessed by the trained Volunteer Guides, in order to provide clients with sound and actionable financial direction. More broadly, The Lead Financial Guide is responsible for the overall flow and structure of the program; they must resolve any issues that may arise on a day-to-day basis pertaining to taxpayers and volunteers, with support from the Asset Building Program Coordinator and Tax Site Coordinator. The Lead Financial Guide must promote the values and mission of the Coalition, including self-sufficiency, financial empowerment, and sustainable wealth creation. 

The Quality of Service Evaluator is responsible for performing follow-ups with clients of the Financial Check-up Program in order to collect feedback about their satisfaction with the program and the assistance they received. Collecting this feedback will allow the Boston Tax Help Coalition to assess, refine and improve the services offered at our Tax Preparation Sites. 

The Quality-of-Service Evaluator will inquire vial phone and/or email as to the client’s overall experience and satisfaction with the service offered by their Financial Guide; the client’s satisfaction with their credit as reported; the legibility and utility of the credit report they received, and whether they found the report actionable; whether the client was able to follow through on specific advice given to them by their Financial Guide, whether they were able to connect to any referrals to partner organizations provided by their Financial Guide; and any changes to the offered service that would have improved their experience. The Quality-of-Service Evaluator will record client responses via google form, periodically analyzing the resultant data and making recommendations based on that analysis. The Quality of Service Evaluator will perform weekly check-ins with the Program Manager of Asset Building and Financial Capabilities, in order to deliver the results of their analysis and to strategize further action.

The Lead Financial Guide will manage the site operation of the Financial Check-up Program at an assigned tax preparation site according to the site specifications. The Lead Financial Guide is responsible for the overall flow and structure of the Program with support from the Asset Building Program Coordinator and Tax Site Coordinator. The main focus of the Lead Financial Guide is to pull credit reports that will be assessed by the trained volunteer Guides. They must also resolve any issues that may arise on a daily basis pertaining to taxpayers and volunteers. The Lead Financial Guide will promote the values and mission of the Coalition.