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Last updated: 12/4/17

Taxpayer Referral and Assistance Center

The Assessing Department's Taxpayer Referral and Assistance Center — also known as "TRAC" — provides "one-stop" service to Boston taxpayers on tax-related matters.

The TRAC office offers:
  • information, including explanations of tax bills, abatements and exemption programs, change of mailing address forms, residential exemption information and applications, boat and motor vehicle excise tax, boat mooring permit information and general informational publications
  • assistance, including accepting personal and residential exemption applications, abating excise taxes, issuing duplicate tax bills and payment history, providing ward and parcel information, and
  • problem solving, with referral to "expert" assistance in either the Assessing Department or Collector's office, for the resolution of CURRENT fiscal year tax bill payments, personal property and real estate abatement processing.
1 City Hall Square, Room M-5
Boston, MA 02201
United States
Office hours
Monday through Friday, 9 a.m. - 5 p.m.
Need to know

Note: For prior fiscal year real estate tax payments, contact the Collector's Office.

Tax Data Administration