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City Hall is only open to the public on Tuesdays and Fridays, from 9 a.m. - 5 p.m. If you need to visit a department at City Hall, you must make an appointment.
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For the latest updates, please visit our coronavirus (COVID-19) website:
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Digital Team

We build digital experiences designed around the needs of our constituents. We work to make these tools beautiful, welcoming, and highly useful.

We work on digital initiatives and tools with departments across the City. Our small group of design, engineering, and content specialists keep the City focused on end users and their needs.

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Contact
1 City Hall Square, Room 703
Boston, MA 02201
Temporary COVID-19 hours
City Hall is only open to the public on Tuesdays and Fridays, from 9 a.m. - 5 p.m.

Latest news

Latest news
Image depicts bird perched in a blossoming tree.

Enjoying a physically distant summer in Boston

Digital Team
Final versions

Designing a violation envelope that's easier to understand

Digital Team
City of Boston releases activity book for kids

City of Boston releases activity book for kids

Parks and Recreation
Series of accessibility icons

Creating accessible content for the City of Boston

Language and Communications Access
More Digital Team news

Our guiding principles

In building Boston.gov, we spoke to City Hall workers, residents, and outsiders to find out what they would want from City government. Those conversations helped create the four strategic principles that guide the work we do:

Act as a helpful human

What would a helpful human do? We want to empathize and react based on context, knowing when to guide and make suggestions and when to just direct and step aside.

Equal parts warm and official

We’re trying to create a place that feels approachable with a clear guide for finding information, getting something done, and taking action. This tone needs to balance professional with friendly, official with open.

Help people navigate their portion of the system

We need to organize our work through the user’s perspective. We don’t want residents to hunt and gather everything.

Build an energizing environment

We hope to inspire our constituents, whether they’re completing a transaction, learning something new, or just looking to get more engaged with government.