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Digital Team

We build digital experiences designed around the needs of our constituents. We work to make these tools beautiful, welcoming, and highly useful.

We work on digital initiatives and tools with departments across the City. Our small group of design, engineering, and content specialists keep the City focused on end users and their needs.

Digital Team icon
Contact
1 City Hall Square, Room 703
Boston, MA 02201
United States
Monday through Friday, 9 a.m. - 5 p.m.

Latest news

Latest news
Sketches of the Returning Citizens redesign.
Jul 11

Creating accessible information for returning citizens

Digital Team
Digital Team banner
Jun 26

City of Boston launches search for UX partner

Digital Team
A participant taking part in user testing at Caffe Nero.
Apr 24

Creating a user-friendly way to find neighborhood resources

Digital Team
Colors from the new Boston.gov color palette
Apr 10

There’s more than meets the eye to web accessibility

Digital Team
More Digital Team news

Our guiding principles

In building Boston.gov, we spoke to City Hall workers, residents, and outsiders to find out what they would want from City government. Those conversations helped create the four strategic principles that guide the work we do:

Act as a helpful human

What would a helpful human do? We want to empathize and react based on context, knowing when to guide and make suggestions and when to just direct and step aside.

Equal parts warm and official

We’re trying to create a place that feels approachable with a clear guide for finding information, getting something done, and taking action. This tone needs to balance professional with friendly, official with open.

Help people navigate their portion of the system

We need to organize our work through the user’s perspective. We don’t want residents to hunt and gather everything.

Build an energizing environment

We hope to inspire our constituents, whether they’re completing a transaction, learning something new, or just looking to get more engaged with government.