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Digital Team

We build digital experiences designed around the needs of our constituents. We work to make these tools beautiful, welcoming, and highly useful.

We work on digital initiatives and tools with departments across the City. Our small group of design, engineering, and content specialists keep the City focused on end users and their needs.

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Contact
Location
1 City Hall Square, Room 703
Boston, MA 02201
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Temporary COVID-19 hours
City Hall is open to the public by appointment only on Mondays, Tuesdays, Thursdays, and Fridays, from 9 a.m. - 5 p.m.

Latest news

Latest news
The homepage of Boston.gov

Building a Boston.gov that is accessible for all

Digital Team
A ballot dropbox during the 2020 Election in the City of Boston.

Staying on brand in the 2020 Election

Digital Team
National Donut Day Boston B holiday design

Calling local artists: 2021 holiday 'B' design contest

Digital Team
The personas for our Parks project.

Design decisions: Revamping the Parks homepage

Digital Team
More Digital Team news

Our guiding principles

In building Boston.gov, we spoke to City Hall workers, residents, and outsiders to find out what they would want from City government. Those conversations helped create the four strategic principles that guide the work we do:

Act as a helpful human

What would a helpful human do? We want to empathize and react based on context, knowing when to guide and make suggestions and when to just direct and step aside.

Equal parts warm and official

We’re trying to create a place that feels approachable with a clear guide for finding information, getting something done, and taking action. This tone needs to balance professional with friendly, official with open.

Help people navigate their portion of the system

We need to organize our work through the user’s perspective. We don’t want residents to hunt and gather everything.

Build an energizing environment

We hope to inspire our constituents, whether they’re completing a transaction, learning something new, or just looking to get more engaged with government.

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