Back to top

Digital Team

Digital Team

We build digital experiences designed around the needs of our constituents. We work to make these tools beautiful, welcoming, and highly useful.

Whether we’re working on a new app or rebuilding the City’s website, our primary concern is you, the residents of Boston. We also work on digital initiatives with departments across the City. Our small group of design, engineering, and content specialists keep the City focused on end users and their needs.

You see that feedback button at the top right of your screen? Please use it. We want to find out what you think about our work, and how you think we can get better.

Digital Team icon
Contact
1 City Hall Square, Room 703
Boston, MA 02201
United States
Monday through Friday, 9 a.m. - 5 p.m.

Latest updates

Happy birthday, Boston.gov
Happy birthday, Boston.gov
Jul 20

Happy birthday, Boston.gov

Digital Team
Brewer-Burroughs Playground in Jamaica Plain
May 19

Family explores, photographs every park in Boston

Innovation and Technology
City of Boston 2017 Digital Team Summer Fellowship
May 18

Digital team looking for 2017 summer web developer fellow

Digital Team
A view of the budget books next to a ruler
Apr 26

Unlocking Boston’s budget

Budget
Search more Digital Team news

Our guiding principles

In building Boston.gov, we spoke to City Hall workers, residents, and outsiders to find out what they would want from City government. Those conversations helped create the four strategic principles that guide the work we do:

Act as a helpful human

What would a helpful human do? We want to empathize and react based on context, knowing when to guide and make suggestions and when to just direct and step aside.

Equal parts warm and official

We’re trying to create a place that feels approachable with a clear guide for finding information, getting something done, and taking action. This tone needs to balance professional with friendly, official with open.

Help people navigate their portion of the system

We need to organize our work through the user’s perspective. We don’t want residents to hunt and gather everything.

Build an energizing environment

We hope to inspire our constituents, whether they’re completing a transaction, learning something new, or just looking to get more engaged with government.