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Digital Team

We build digital experiences designed around the needs of our constituents. We work to make these tools beautiful, welcoming, and highly useful.

We work on digital initiatives and tools with departments across the City. Our small group of design, engineering, and content specialists keep the City focused on end users and their needs.

Digital Team icon
Contact
1 City Hall Square, Room 703
Boston, MA 02201
United States
Monday through Friday, 9 a.m. - 5 p.m.

Latest news

Latest news
A screenshot of the Drupal 8 website
Sep 13

Boston.gov staying up-to-date with Drupal 8

Digital Team
Emergency tips using blue and red
Sep 10

Staying simple and direct with emergency messages

Digital Team
Our maps now take up your whole screen.
Aug 23

Building better maps for Boston.gov

Digital Team
A concert during the Dorothy Curran Wednesday Night Series
Aug 2

Maximizing the dogs days of summer in Boston

Digital Team
More Digital Team news

Our guiding principles

In building Boston.gov, we spoke to City Hall workers, residents, and outsiders to find out what they would want from City government. Those conversations helped create the four strategic principles that guide the work we do:

Act as a helpful human

What would a helpful human do? We want to empathize and react based on context, knowing when to guide and make suggestions and when to just direct and step aside.

Equal parts warm and official

We’re trying to create a place that feels approachable with a clear guide for finding information, getting something done, and taking action. This tone needs to balance professional with friendly, official with open.

Help people navigate their portion of the system

We need to organize our work through the user’s perspective. We don’t want residents to hunt and gather everything.

Build an energizing environment

We hope to inspire our constituents, whether they’re completing a transaction, learning something new, or just looking to get more engaged with government.