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Digital Team

We build digital experiences designed around the needs of our constituents. We work to make these tools beautiful, welcoming, and highly useful.

We work on digital initiatives and tools with departments across the City. Our small group of design, engineering, and content specialists keep the City focused on end users and their needs.

Digital Team icon
1 City Hall Square, Room 703
Boston, MA 02201
United States
Monday through Friday, 9 a.m. - 5 p.m.

Summer fellowships

The Digital Team is now accepting applications for its 2019 summer fellowship program! The deadline to apply is January 11, 2019.

Fellowship information
Online application

Latest news

A plastic bag ordinance electronic billboard near Fenway Park.
Dec 20

Reflecting on a busy, and changing, City of Boston

Digital Team
A mockup of the redesigned My Neighborhood Resources page.
Dec 7

The Digital Team needs a few good fellows

Digital Team
A view of the old City website boards and commissions page.
Nov 13

Boards and commissions get a deserved facelift

Digital Team
Chinese New Year graphic from designer Cat Yu
Oct 2

Celebrating our community with Boston ‘B’ logos

Digital Team
More Digital Team news

Our guiding principles

In building, we spoke to City Hall workers, residents, and outsiders to find out what they would want from City government. Those conversations helped create the four strategic principles that guide the work we do:

Act as a helpful human

What would a helpful human do? We want to empathize and react based on context, knowing when to guide and make suggestions and when to just direct and step aside.

Equal parts warm and official

We’re trying to create a place that feels approachable with a clear guide for finding information, getting something done, and taking action. This tone needs to balance professional with friendly, official with open.

Help people navigate their portion of the system

We need to organize our work through the user’s perspective. We don’t want residents to hunt and gather everything.

Build an energizing environment

We hope to inspire our constituents, whether they’re completing a transaction, learning something new, or just looking to get more engaged with government.