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Digital Team

Digital Team

We build digital experiences designed around the needs of our constituents. We work to make these tools beautiful, welcoming, and highly useful.

We work on digital initiatives and tools with departments across the City. Our small group of design, engineering, and content specialists keep the City focused on end users and their needs.

You see that feedback button at the top right of your screen? Please use it. We want to find out what you think about our work, and how you think we can get better.

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1 City Hall Square, Room 703
Boston, MA 02201
United States
Monday through Friday, 9 a.m. - 5 p.m.

Latest news

Latest news
Digital Team banner
Jan 26

We’re bringing civic tech to SheHacks Boston

Digital Team
A snapshot from our "Now Hiring" campaign
Dec 19

Digital Team projects you might have missed in 2017

Digital Team
An example of the Food Resources map
Nov 29

From digital to print, we’re here for Boston

Digital Team
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Nov 27

Calling local artists: Help us design a holiday 'B'

Digital Team
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Our guiding principles

In building, we spoke to City Hall workers, residents, and outsiders to find out what they would want from City government. Those conversations helped create the four strategic principles that guide the work we do:

Act as a helpful human

What would a helpful human do? We want to empathize and react based on context, knowing when to guide and make suggestions and when to just direct and step aside.

Equal parts warm and official

We’re trying to create a place that feels approachable with a clear guide for finding information, getting something done, and taking action. This tone needs to balance professional with friendly, official with open.

Help people navigate their portion of the system

We need to organize our work through the user’s perspective. We don’t want residents to hunt and gather everything.

Build an energizing environment

We hope to inspire our constituents, whether they’re completing a transaction, learning something new, or just looking to get more engaged with government.