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Last updated: 11/1/18

Digital Team Roadmap

Launching a redesigned was just the beginning.

Since launching in July 2016, we've been committed to:

  1. collecting feedback from our users and using it to improve the website
  2. supporting the City's many departments in making resources more accessible to the public, and
  3. remaining transparent about our progress. 

There's a lot of work to be done. Our biggest task is prioritizing improvements and how much time we spend on any specific project. We'll be keeping this roadmap updated to provide a window into our priorities for the next year. We also want to give you an opportunity to tell us what improvements you want to see.

Hit us up by using that "feedback" link at the top of the page. Want even more detail? You can always stay up to date on our work by tracking our open source work in Github.

Still have questions? Contact:
Digital Team
1 City Hall Square, Room 703
Boston, MA 02201
United States

What we're working on

Product Development

Here’s what we can share publicly about our work in progress.

Highlighted Projects
  • Web Applications Cleanup: Before greatness comes maintenance, so we’re reviewing legacy systems/software and streamlining experiences to provide services more effectively online. Select projects to date: Buying death certificates online [brand new app] and bringing the boards and commissions membership information directly into, where it's accessible and searchable [replacing what was on].
  • Upgrade to Drupal 8: This will enable us to keep in step with latest releases and make some editorial enhancements.
  • "Debt Bash Week": Led by Product, but held team-wide: Every two months we set time aside to focus on the small, naggy, stuff and revisit previous decisions/take the time to future prep. Stakeholders know when we’re headed into a “Debt Bash Week” to create this space for ourselves and these helpful changes.
  • Partnering with our Data and Analytics team to improve the experience using maps across
  • Rethinking what platform we use for all online forms. Information on our active procurement.
  • Expanding the use of our Pattern Library across City systems and sites outside of

Design and Multimedia

See some of our work here or on Behance. You can also learn about our brand.

Highlighted Projects
  • Ensuring consistent digital and print branding across City departments for public assurance and easy recognition.
  • Making critical messaging graphics that we hope we never need, but if we do we can act more quickly in the moment.
  • Accessibility maps for City services and facilities to help those in need.
  • Continued review and redesign of City paper forms.
  • Improving wayfinding signage across the City.
  • Review and redesign of collateral created by departments.

Content and Engagement

Follow us on Twitter and Facebook, or sign up for our newsletter. You can also learn more about how we write.

Highlighted Projects
  • We have a city-wide plan for improvements by the year 2030, that 15,000 residents imagined with us, but that vision and the plans weren't discoverable or housed on We’ve made sure that content now lives where residents can more easily find and explore it.
  • We’re continuing to work on lowering the overall reading level of new and existing content on
  • Finding new and creative ways to get the information from departments in front of you, the residents of the City. Recent efforts include our new Summer in Boston Guide to Wagging Wednesday and Feline Friday, where we helped Animal Control get the message out about new adoptable pets.
  • Adding more training opportunities for City staff hoping to learn how to edit and create content on
  • Continued migration of content to to make sure you can access all of the City’s service information.
  • Celebrating our historic City through #BostonUncovered on social.
  • Experimenting with Facebook live in public forums.

2017 highlights

A screenshot from our pattern library, Fleet

We’re bringing consistency to the backend of our work through the City’s first pattern library.

Help for Houston poster

Volunteers filled 10 trucks carrying 250 tons of supplies and donations from the "Help for Houston" drive.

City of Boston Career Center

We created an advertising campaign for the City's Career Center that feature City employees.

Budget FY18

Website visitors can view online data visualizations for the FY18 and FY19 City of Boston budget.

Get involved

We develop everything we do in the open to be both transparent and to get help from you. A few ways you can get involved:

  1. Partner with us. Have an idea or want to work with us? Get in touch.
  2. Give us your feedback.
  3. Check out our Github repositories. Give us your ideas or help us with web development.
  4. Be a volunteer translator to review and enhance our translations.

Who we are

We're a small but mighty group of developers, designers, communications specialists, and product managers building digital experiences designed around the needs of our constituents.

We work to make these tools beautiful, welcoming, and highly useful.