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Digital Team Roadmap

Last updated: 11/29/17

Digital Team Roadmap

Launching a redesigned was just the beginning.

Since launching in July 2016, we've been committed to:

  1. collecting feedback from our users and using it to improve the website
  2. supporting the City's many departments in making resources more accessible to the public, and
  3. remaining transparent about our progress. 

There's a lot of work to be done. Our biggest task is prioritizing improvements and how much time we spend on any specific project. We'll be keeping this roadmap updated to provide a window into our priorities for the next year. We also want to give you an opportunity to tell us what improvements you want to see.

Hit us up by using that "feedback" link at the top of the page. Want even more detail? You can always stay up to date on our work by tracking our open source work in Github.

Still have questions? Contact:
Digital Team
1 City Hall Square, Room 703
Boston, MA 02201
United States

What we're working on

Product Development

Here’s what we can share publicly about our work in progress.

Highlighted Projects
  • Web Applications Cleanup: Before greatness comes maintenance, so we’re reviewing legacy systems, software, and streamlining redundant experiences to provide services more effectively on
  • Upgrade to Drupal 8: This will enable easier translation services, and keep in step with latest releases.
  • Expanding the use of our Pattern Library across City systems and sites outside of
  • Partnering with our Data and Analytics team to improve the experience using maps across
  • Interested in seeing what we get done each week? Read through our weekly release notes in Github.

Design and Multimedia

We're planning on creating a gallery of our work, but it's still in production. For now, you can learn more about our brand.

Highlighted Projects
  • Ensuring consistent digital and print branding across City departments for public assurance and easy recognition.
  • Accessibility maps for City services and facilities to help those in need.
  • Continued review and redesign of City paper forms.
  • Review and redesign of collateral created by departments.

Content and Engagement

Follow us on Twitter and Facebook, or sign up for our newsletter. You can also learn more about how we write.

Highlighted Projects
  • Content editing never stops! We are passionate about making sure City services and programs are explained as clearly, simply, and concisely as possible for you.
  • Improving our workflow with departments so that we stay consistent with our messages and reach the widest audience.
  • Providing every department and program that wishes to have a newsletter. We’ll also offer templates, tools, and advice on best practices.
  • Continued migration of content to to ensure all of our service information can be accessed from this one main hub.
  • Celebrating our historic City on social by sharing content from our archive.
  • Experimenting with Facebook live in public forums.

2017 highlights

A screenshot from our pattern library, Fleet

We’re bringing consistency to the backend of our work through the City’s first pattern library.

Help for Houston poster

Volunteers filled 10 trucks carrying 250 tons of supplies and donations from the "Help for Houston" drive.

City of Boston Career Center

We created an advertising campaign for the City's Career Center that feature City employees.

Budget FY18

Website visitors can view online data visualizations for the FY18 City of Boston budget.

Get involved

We develop everything we do in the open to be both transparent and to get help from you. A few ways you can get involved:

  1. Give us your feedback.
  2. Check out our Github repositories. Give us your ideas or help us with web development.
  3. Be a volunteer translator to review and enhance our translations.

Who we are

We're a small but mighty group of developers, designers, communications specialists, and product managers building digital experiences designed around the needs of our constituents.

We work to make these tools beautiful, welcoming, and highly useful.