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How to provide patient feedback

How to provide patient feedback

Did you receive great pre-hospital care? Let us know what we’re doing right, and where improvements can be made.

Last updated: 7/13/17
Step
1

Before you get started online

We aim to give patients the best medical care, and your feedback helps us make adjustments and build on our work. If someone on our staff provided you with excellent care, please let us know so we can commend them for their work. Formal complaints also help us improve our service.  Please file your complaint as soon you can after the incident.

Step
2

File a commendation or a complaint online

Please complete this brief online form and make sure to check the “commendation” or the “complaint” box.  you will need to give us your contact info as well as a brief description of the incident.

Step
1

Before you get started by mail

We aim to give patients the best medical care, and your feedback helps us make adjustments and build on our work. If someone on our staff provided you with excellent care, please let us know so we can commend them for their work. Formal complaints also help us improve our service.  Please file your complaint as soon you can after the incident.

Step
2

Complete the form

Print out and complete this form, and make sure to check either “commendation” or “complaint” box.

You will need to give us your contact info as well as a brief description of the incident.

Step
3

Mail or Fax us your form

You can fax your form to 617-343-1326, or you can mail your completed form to:

Boston EMS
Attn: Professional Standards Division 785 Albany Street
Boston, MA 02118
United States
Step
1

Before you get started by phone

We aim to give patients the best medical care, and your feedback helps us make adjustments and build on our work. If someone on our staff provided you with excellent care, please let us know so we can commend them for their work. Formal complaints also help us improve our service.  Please file your complaint as soon you can after the incident.

Step
2

Give us a call

You can also call us at 617-343-1144. Our offices are open from Monday through Friday, 9 a.m. - 5 p.m.

If you leave a message, please remember to provide:

  • Your name
  • Phone number
  • The incident date, time and location
Need to Know:
PATIENT SATISFACTION SURVEY

Through our Patient Satisfaction Survey, you can tell us about your most recent experience with us. We use your feedback to improve our service.

DID YOU LOSE AN ITEM?

If you were recently transported and you think a personal item may have been left in the ambulance, please contact us at 617-343-1144.

STILL HAVE QUESTIONS?
  • For billing questions: 877-290-3053
  • For commendations and complaints: 617-343-1144
  • For general questions: 617-343-2367
Contact:
Emergency Medical Services
785 Albany Street
Boston, MA 02118
United States