COVID-19 information
For the latest updates, please visit our coronavirus (COVID-19) website:
Back to top

Innovation and Technology

We engage, empower, and improve life for residents in the City through technology.

Our team makes sure the networks, computers, and systems that support the City are secure and effective. We also manage the City’s websites and technologies focused on service delivery.

1 City Hall Square
Room 703
Boston, MA 02201-2021
Temporary COVID-19 hours
City Hall is only open to the public on Tuesdays, Thursdays, and Fridays, from 9 a.m. - 5 p.m.

Our Core Work


The “technology stack” is what makes the City’s foundation for communication. This includes devices, connectivity, servers, and software. The stack is essential to all government operations. In the 21st century, it’s as essential as electricity and roads.

Enterprise applications

City of Boston departments demand better tools and technology. We treat City employees the same way we treat residents and focus on their needs. Instead of struggling with old technology, City workers can get residents the help they need.


As technology changes, so do the needs of Boston residents. We need to offer services that run smooth, and meet expectations. New ways for communicating also offer new ways for residents to get involved with the City of Boston.


By using data, we can focus our time and money on areas of the City of Boston where the aid is needed the most. Data and analytics can improve transparency, and keep track of our progress on projects for the City.


The Operations Team provides business support to the Department of Innovation and Technology. This support includes:

  • human resources and recruiting
  • finance and budgeting, and
  • the general operations of running a technology-focused government department.

Boston needs to be a place where everyone has options for affordable and fast broadband, and a chance to grow their digital skills. A more connected Boston also creates a more equal, innovative, and prosperous City.


We control and maintain online security within the City of Boston. We also encourage residents to make sure they’re taking precautions online. We want everyone to protect themselves.


Text and image structure

Designing a seamless newsletter experience for Boston’s constituents

Digital Team
Yearly traffic data

Building a more intuitive Alexa skill for Boston

Digital Team
Image for A message from Commissioner McCosh: Improving digital accessibility

A message from Commissioner McCosh: Improving digital accessibility

Disabilities Commission
Pet name as Password

October 2020: Cybersecurity Awareness Month

Innovation and Technology
More tech news