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Innovation and Technology

Innovation and Technology

We manage the City’s websites and technologies, like the BOS:311 app, that are focused on service delivery. We also ensure that the networks, computers, e-mail systems, and applications that support the business of City government are continuously available and operating both securely and effectively.

Our mission is to engage, empower, and improve life for citizens and partners through technology. We are the City’s enterprise wide technology services organization, providing solutions that enable our business partners across all City departments to get their work done efficiently.

Jascha Franklin-Hodge

Jascha Franklin-Hodge
Jascha has been the Chief Information Officer since June 2014. He leads the City’s efforts to enhance online service delivery, empower City employees with effective digital tools, and improve access to technology and the Internet for all Boston neighborhoods. Learn more about Jascha.

Innovation and Technology
Contact
1 City Hall Square
Room 703
Boston, MA 02201-2021
United States
Monday: 9:00 AM-5:00 PM
Tuesday: 9:00 AM-5:00 PM
Wednesday: 9:00 AM-5:00 PM
Thursday: 9:00 AM-5:00 PM
Friday: 9:00 AM-5:00 PM

Our Core Work

CORE INFRASTRUCTURE

The “technology stack” is what makes the City’s foundation for communication. This includes:

  • devices

  • connectivity

  • servers

  • software

The stack is essential to all government operations, and — in the 21st century — it’s as essential as electricity and roads.

 

TOOLS FOR GOVERNMENT

City of Boston departments demand better tools and technology. We treat City employees the same way we treat residents and focus on their needs. Instead of struggling with old technology, City workers can instead get residents the help they need.

DIGITAL ENGAGEMENT AND SERVICE DELIVERY

As technology changes, so do the needs of Boston residents. We need to offer services that run smooth, and meet expectations. New ways for communicating also offer new ways for residents to get involved with the City of Boston.

DATA AND ANALYTICS

By using data, we can focus our time and money on areas of the City of Boston where the aid is needed the most. Data and analytics can improve transparency, and keep track of our progress on projects for the City.

BROADBAND AND DIGITAL EQUITY

Boston needs to be a place where everyone has options for affordable and fast broadband, and a chance to grow their digital skills. A more connected Boston also creates a more equal, innovative, and prosperous City.

Boston.gov mock

Latest news

Boston Open Data
Feb 28

Open Data to Open Knowledge data platform is going BETA

Analytics Team
City of Boston 2017 Digital Team Summer Fellowship
Jan 20

Digital Team looking for students for 2017 summer fellowship

Digital Team
Mayor Walsh and Bob Mudge of Verizon with the license
Dec 6

Mayor Walsh signs cable TV license, bringing Verizon to Boston

Broadband and Cable
A laptop image of Boston.gov
Dec 2

Boston.gov is now the official record for public meeting information

Innovation and Technology