Innovation and Technology
We manage the City’s websites and technologies, like the BOS:311 app, that are focused on service delivery. We also ensure that the networks, computers, e-mail systems, and applications that support the business of City government are continuously available and operating effectively.
Our mission is to engage, empower, and improve life for citizens and partners through technology. We are the City’s enterprise wide technology services organization, providing solutions that enable our business partners across all City departments to get their work done efficiently.
Jascha Franklin-Hodge
Contact
Tuesday: 9:00 AM-5:00 PM
Wednesday: 9:00 AM-5:00 PM
Thursday: 9:00 AM-5:00 PM
Friday: 9:00 AM-5:00 PM
Our Core Work
CORE INFRASTRUCTURE
The “technology stack” is what makes the City’s foundation for communication. This includes:
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devices
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connectivity
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servers
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software
The stack is essential to all government operations, and — in the 21st century — it’s as essential as electricity and roads.
TOOLS FOR GOVERNMENT
City of Boston departments demand better tools and technology. We treat City employees the same way we treat residents and focus on their needs. Instead of struggling with old technology, City workers can instead get residents the help they need.
DIGITAL ENGAGEMENT AND SERVICE DELIVERY
As technology changes, so do the needs of Boston residents. We need to offer services that run smooth, and meet expectations. New ways for communicating also offer new ways for residents to get involved with the City of Boston.
DATA AND ANALYTICS
By using data, we can focus our time and money on areas of the City of Boston where the aid is needed the most. Data and analytics can improve transparency, and keep track of our progress on projects for the City.
BROADBAND AND DIGITAL EQUITY
Boston needs to be a place where everyone has options for affordable and fast broadband, and a chance to grow their digital skills. A more connected Boston also creates a more equal, innovative, and prosperous City.
