How to have a boot removed from your car

You can make your payments at the Parking Clerk’s office:

• 1 City Hall Square, Room 224, Boston, MA 02201
• COVID-19 update: City Hall is open to the public on Tuesdays, Thursdays, and Fridays, from 9 a.m. - 4:30 p.m., but we're holding in-person meetings by appointment only. You can book a parking ticket payment in-person meeting online. For questions, call 617-635-4410 (Monday through Friday, 9 a.m. - 4:30 p.m.) or email parking@boston.gov.

Or you can make your payments at the City of Boston Tow Lot

• 200 Frontage Road, Boston, MA 02118 (Phone: 617-635-3900)
• COVID-19 update: The City of Boston tow lot is only open Monday through Friday, from 7 a.m. - 10:30 p.m. In-person meetings are not available at this time. For more information, call 617-635-3900 or email btd@boston.gov.

To find the balance you owe, you can call 617-635-4410, Monday through Friday from 9 a.m. - 4:30 p.m. The boot removal fee is $90.

The City will remove the boot from your car about 90 minutes after you make your payment. If you make a payment after 7 p.m., we will remove the boot the next day.