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Be Connected: Stories from our employees at DoIT's Service Desk


Published by:

Human Resources

Each week, we will share updates, quotes and photos of the inspiring work that our employees are doing in service to our City.

This week’s story is from the DoIT Service Desk.

The DoIT Service Desk provides IT support to the majority of our City departments. In response to the COVID-19 public health emergency, the Service Desk team has gone above and beyond coordinating laptop deployments, enabling remote call centers, and providing support to the City’s workforce through the transition to remote work and beginning phases of reopening. 

“The Age Strong Commission needed a remote call center fast, as did many other departments. Liz Rios, Laurie Simonelli Ford, and the rest of their team made this happen,” said Eugenia Soiles of the Age Strong Commission. “They have been amazing to work with, and have shown so much patience working with our employees.”

A virtual thank-you card the Age Strong team made for Liz and her staff at the Service Desk. Click here to read the card.

We are grateful to the Service Desk team for equipping our departments with the tools and resources needed to work from home. And thank you to Eugenia Soiles of the Age Strong Commission for submitting your shoutout for this week’s employee story. To submit your own “Story From Our Employees”, write to us at!

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