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Zoning Board of Appeal applications now available online

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Inspectional Services

This new platform allows applicants to submit their appeal electronically.

Mayor Martin J. Walsh today announced the Zoning Board of Appeal application is now online. Applicants seeking to appeal a Zoning Code or Building Code refusal can now apply for relief via the Inspectional Services Department’s Online Permitting Portal.

Fulfilling the requirements set forth in Mayor Walsh’s Executive Order Relative to the Zoning Board of Appeal to create a new user experience for customers seeking relief from the Board of Appeal, this new platform allows applicants to submit their appeal electronically. This new digital process will provide a more modern, easy-to-use interface, making Boston’s permitting process easier, clearer and accessible for applicants seeking relief for proposed work from the Board of Appeal.

The following features will be part of the online application process, for the first time providing customers with the ability to:

  • Electronically submit application(s) seeking relief to the Board of Appeal
  • Upload supporting documents (including plans, renderings, etc.)
  • Submit online payments (e-check or debit/credit card):
    • Residential buildings with three units or less: $150 flat fee
    • All other buildings, or residential buildings with more than three units: $150 for each City or state violation.
  • Receive an automated confirmation of receipt of application

After submitting their completed application, applicants will be notified via email about the next steps in the appeal process including getting ready for the public hearing and completing the community engagement process.

“This technology will further Mayor Walsh's commitment to modernize the board for increased access, greater transparency and allow ISD to continue to enhance and deliver our digital services while providing applicants with a more efficient way of submitting an appeal,” said Commissioner Dion Irish. “Moving from a paper to electronic applications is another step forward in implementing Mayor Walsh’s vision to continually make ISD more efficient, effective and customer friendly.”

For more information, visit the Board of Appeal website.

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