Consumer Affairs
We work with the Massachusetts Office of the Attorney General to educate the public on topics like credit rights and consumer scams. We also help consumers fight deceptive business practices in the City. Our goal is to advocate and mediate on behalf of Boston consumers.
We handle complaints against businesses inside and outside of Boston, and try to resolve complaints before they end up in court. If you do take legal action, we can tell you about different services to help you resolve your issue. In some cases, we may even be able to act as a mediator. Please note we do not provide legal advice. Find out more about our work.
HAVE A COMPLAINT?
You have rights as a consumer. If you feel those rights have been violated, we can help. Please call us at 617-635-3834 if:
- you feel a business was unfair to you and you couldn’t resolve the issue
- you want to know how to get a business to respond to you, or
- you want help, more information, or copies of our educational pamphlets.
Consumer Affairs Speakers:
Looking for someone to speak on consumer topics, such as landlord and tenant disputes, home improvement contractors, scams, and more? Please contact the Consumer Affairs office at 617-635-3834 or email Consumer@boston.gov.
Contact
-
1 City Hall Square
Room 809Boston, MA 02201 -
Office hoursMonday through Friday, 9 a.m. - 5 p.m. -
Consumer Affairs Speakers
Looking for someone to speak on consumer topics, such as landlord and tenant disputes, home improvement contractors, scams, and more? Please contact the Consumer Affairs office at 617-635-3834 or email consumer@boston.gov.
-
Entertainment LicensingContact the Entertainment Licensing Division for help on entertainment or special events permitting.
File a consumer complaint
Tips on consumer issues
Consumer tipsNotice of Accommodations
Interpretation, translation, and disability accommodation services are available to you at no cost. If you need them, please contact us at Consumer@boston.gov or 617-635-3834.
Hay servicios de interpretación, traducción y adaptaciones para discapacidades a su disposición sin costo alguno. Si los necesita, por favor póngase en contacto con nosotros mandando un correo electrónico a Consumer@boston.gov o llamando a 617-635-3834.
Sèvis entèpretasyon, tradiksyon, ak sèvis akomodasyon pou andikape disponib pou ou gratis. Si w bezwen sèvis sa yo, tanpri kontakte nou nan Consumer@boston.gov oswa 617-635-3834.
我們可以為您提供免費的口譯, 筆譯, 和殘疾人士合理照顧服務。如有需要，請在) XX 月 YY 日, 前與我們連絡，發電子郵件至 Consumer@boston.gov 或致電 617-635-3834.
Các dịch vụ thông dịch, dịch thuật và hỗ trợ người khuyết tật được cung cấp miễn phí cho bạn. Nếu bạn cần họ, vui lòng liên lạc với chúng tôi theo địa chỉ Consumer@boston.gov hoặc 617-635-3834 trước ngày:
我们可以为您提供免费的口译, 笔译, 和残疾人士合理照顾服务。如有需要，请在XX 月 YY 日 前与我们联系, 发电子邮件至 Consumer@boston.gov 或致电 617-635-3834.
Nu ta oferese-bu sirvisus di interpretason, traduson y sirvisus di komodason pa gentis ku difisénsia di grasa. Si bu meste kes sirvisu la, kontata-nu pa email Consumer@boston.gov ó pa telefóni, pa númeru 617-635-3834.
Contact
-
1 City Hall Square
Room 809Boston, MA 02201 -
Office hoursMonday through Friday, 9 a.m. - 5 p.m.
-
Consumer Affairs Speakers
Looking for someone to speak on consumer topics, such as landlord and tenant disputes, home improvement contractors, scams, and more? Please contact the Consumer Affairs office at 617-635-3834 or email consumer@boston.gov.
-
Entertainment Licensing
Contact the Entertainment Licensing Division for help on entertainment or special events permitting.
