Accessibility Compliance
The Office of Accessibility Compliance, for the Streets Cabinet, works to bring the City into full compliance with the Americans with Disabilities Act (ADA) and State law 521 CMR. This includes the planning, design, construction, and maintenance of the pedestrian right-of-way, inclusive of curb ramps, sidewalks, and signals. If you ever need to contact us feel free to at OAC@boston.gov.
COMPLIANCE
BENIFITS OF ADA COMPLIANCE
ADA compliance ensures that streets and public spaces are safe, accessible, and usable for all residents, including but not limited to: people with disabilities, parents with strollers, and the elderly.
Beyond safety and equity, compliance helps the city avoid legal risk, reduce long-term costs, and foster inclusive, connected communities.
WHEN DOES THE ADA APPLY TO STREETS WORK?
ADA Title II applies to all activities by public entities that affect access to programs, services, or activities for people with disabilities. In the context of Streets Cabinet work, this means that all construction, maintenance, repairs, and alterations in the public right-of-way.
Including sidewalks, curb ramps, crosswalks, and pedestrian signals, all of which must comply with ADA accessibility standards whenever these activities could impact pedestrian access.
Curb Ramps
WHEN IS CURB RAMP WORK TRIGGERED?
Curb ramp work is triggered whenever there is an alteration to the sidewalk, street, or pedestrian route, or is otherwise disturbed in a way that affects accessible pedestrian access.
Curb ramp work is not triggered when maintenance is performed on a sidewalk, street or pedestrian route.
WHAT IS AN ALTERATION?
An alteration changes the flow or function of a roadway or sidewalk. In practical terms, it changes how people use or move through the space. What is considered an alteration is very broad but, in general, any work that does not involve cutting or reconstructing the roadway is usually not an alteration
EXAMPLES OF WHAT IS NOT CONSIDERED AN ALTERATION:
- Painting
- striping
- buffer upkeep
WHAT IS MAITANENCE?
Maintenance refers to routine treatments that serve only to seal and protect the road surface or improve friction.
EXAMPLES OF MAINTANENCE
- Crack filling/sealing
- Pavement patching
- Surface sealing
- Line re-striping
KEY EXCEPTIONS
The Crosswalk Rule: Regardless of the scale of the road work, if a crosswalk alone is resurfaced, it is considered an alteration and requires compliant curb ramps at both ends.
The Ramp Rule: Work that includes cutting any part of the ramp is not maintenance.
The Flow of Sidewalk/Roadway Rule: In some cases, striping changes may be considered alterations under a public safety rationale, even if they do not meet the threshold of an alteration
MORE RESOURCES ON CURB RAMPS
Pedestrian Walkway and Ramp Design Standards
For those in the process of designing ramps or walkways, you can find answers to all of your compliance questions here
2025 Annual Curb Ramp Report
Discover more about Boston's latest annual curb ramp accessibility report for 2025 with this article and interactive map
ADA Curb Ramp Requests
For all the information you need about Boston's ADA Curb Ramp Request System, click here.
Areaways
WHAT ARE AREAWAYS?
An areaway is a basement that continues past the building's frontage underneath the adjacent sidewalk. The areaway's ceiling provides the structural support for the sidewalk. In some cases, the areaway's ceiling and the sidewalk are one in the same.
SIGNS YOUR BUILDING MAY HAVE AN AREAWAY
There may be a "hollow sidewalk" sign attached to the adjacent building, a coal hole cover, a portion of the basement toward the street is extremely leaky or if you can hear faint sounds of pedestrians or cars above. If you're a building owner and you aren't sure, check your building plans (if you have them) or contact a structural engineer to investigate.
PROS AND CONS OF HAVING AN AREAWAY
There are many pros and cons to keeping your areaway. To help visualize how maintaining your areaway may affect you, here is a quick non-exhaustive pros and cons list:
PROS
- Private owners get the extra square footage to use as they please
- Private owners of a restaurant or dining business have the option of applying for outdoor dining.
CONS
- To maintain an areaway can be quite expensive if the private owner chooses to gain a license and act as a proxy owner of that sidewalk.
- Private owners are responsible for ensuring that the areaway sidewalk remains compliant to ADA standards. This includes covering the cost of repairs and maintaining structural safety.
- Private owner is responsible for any injuries that occur on their areaway sidewalk
AREAWAY CLOSURES INCENTIVES PROGRAM
Interested in returning your areway to the City?
During an active capital construction project, then the City will cover the cost to backfill the areaway and replace the sidewalk. If you are interested in returning your areaway to the City, please email areaway@boston.gov to inquire about whether your property qualifies for financial relief under the areaway closure incentives program.