Report a problem, learn the laws
We've summarized information about how to report a bike-related problem to various agencies. We've also included a summary of the Mass. General Laws about biking to better help you understand your rights and responsibilities.
Report a problem
Road maintenance issues
Report potholes, debris in the roadway, or quick-fix issues to BOS:311. You can connect with the 311 team in any of the following ways
- dial 3-1-1 from any phone in Boston
- call 617-635-4500 from any phone
- visit boston.gov/311
- download the BOS:311 mobile app from the App Store or Play Store, or
- report issues via Twitter by writing to @BOS311.
General safety concerns
Visit visionzeroboston.org/input to share your safety concerns that can be addressed through longer-term planning processes.
Cars or trucks in bike lanes
Blocking a bike lane is illegal. People can be ticketed and fined $100. If you see a motor vehicle stopped in a bike lane, report it to 311.
Crashes and dooring
Call 911 if any of the following occur:
- you or anyone else is injured
- there is at least $100 of property damage, or
- someone opens a car door into your path of travel (also known as dooring).
Everyone who was involved in the crash should remain at the scene until officers arrive. Collect as much information as you can about the crash, including:
- names, addresses, phone numbers, and email addresses of anyone involved in the crash
- names, addresses, phone numbers, and email addresses of any witnesses
- license plate states and numbers of any motor vehicles involved in the crash
- time and location, and
- details of the crash, including pictures.