City department hours
/
City Hall is open to the public on Tuesdays, Thursdays, and Fridays from 9 a.m. - 5 p.m. If you need to visit a department, you must make an appointment.
COVID-19 information
/
For the latest updates, please visit our coronavirus (COVID-19) website:
Back to top

Consumer Affairs

COVID-19 hours: Our office is closed to the public, but we have staff working remotely. You may reach us Monday through Friday, between 9 a.m. - 5 p.m., by emailing MOCAL@boston.gov or calling 617-635-3834

We work with the Massachusetts Office of the Attorney General to educate the public on topics like credit rights and consumer scams. We also help consumers fight deceptive business practices the City. Our goal is to advocate and mediate on behalf of Boston consumers. 

We handle complaints against businesses inside and outside of Boston, and try to resolve complaints before they end up in court. If you do take legal action, we can tell you about different services to help you resolve your issue. In some cases, we may even be able to act as a mediator. Find out more about our work.

HAVE A COMPLAINT?

You have rights as a consumer. If you feel those rights have been violated, we can help. Please call us at 617-635-3834 if:

  • you feel a business was unfair to you and you couldn’t resolve the issue
  • you want to know how to get a business to respond to you, or
  • you want help, more information, or copies of our educational pamphlets.
 
consumer_affairs_and_licensing_logo
Contact
1 City Hall Square
Room 817
Boston, MA 02201
Temporary COVID-19 hours
City Hall is only open to the public on Tuesdays, Thursdays, and Fridays, from 9 a.m. - 5 p.m.
Entertainment Licensing

Contact the Entertainment Licensing Division for help on entertainment or special events permitting.