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Consumer Affairs

We work with the Massachusetts Office of the Attorney General to educate the public on topics like credit rights and consumer scams. We also help consumers fight deceptive business practices in the City. Our goal is to advocate and mediate on behalf of Boston consumers. 

We handle complaints against businesses inside and outside of Boston, and try to resolve complaints before they end up in court. If you do take legal action, we can tell you about different services to help you resolve your issue. In some cases, we may even be able to act as a mediator. Please note we do not provide legal advice. Find out more about our work.

HAVE A COMPLAINT?

You have rights as a consumer. If you feel those rights have been violated, we can help. Please call us at 617-635-3834 if:

  • you feel a business was unfair to you and you couldn’t resolve the issue
  • you want to know how to get a business to respond to you, or
  • you want help, more information, or copies of our educational pamphlets.
CONSUMER UPDATES:
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Contact
1 City Hall Square
Room 809
Boston, MA 02201
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Office hours
Monday through Friday, 9 a.m. - 5 p.m.
Entertainment Licensing

Contact the Entertainment Licensing Division for help on entertainment or special events permitting.

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