Constituent Services
The Constituent Services is composed of Call Centers, community liaisons, and the Investigation and Enforcement Team.
Our team is responsible for responding to inquiries and facilitating the remediation of City code violations. We serve residents and business owners. We also provide outreach and help facilitate the delivery of City services in Inspectional Services.
-
Have questions? Contact:
Inspectional Services -
1010 Mass Ave.Boston, MA 02118
-
Office HoursMon-Fri, 8 a.m. - 4 p.m.
GETTING STARTED IN BOSTON
Whether you’re new to Boston or a longtime resident, our Constituent Services team is here to help. From answering your questions about inspections, permits, and safety regulations to connecting you with the right City department, we make navigating city services easy. Think of us as your friendly guide to getting things done in Boston.
Sub-Divisions
Call Center
The Call Center is generally the first point of contact for constituents to inquire about or seek services related to Inspectional Services.
Investigative and Enforcement Team (I&E)
Our team coordinates, and in some cases leads, the department’s response to emergencies related to health, building, zoning codes or city ordinances.
Constituent Services Brochure
Constituent Services BrochureOur partners
Our partnersWho's Involved:
-
Have questions? Contact:
Inspectional Services -
1010 Mass Ave.
Boston, MA 02118
-
Office Hours
Mon-Fri, 8 a.m. - 4 p.m.
