COVID-19 information
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For the latest updates, please visit our coronavirus (COVID-19) website:

Inspectional Services COVID-19 update

Our office remains open to the public for in-person services, however, for your safety and that of our
staff, the Inspectional Services Department (ISD) has temporarily adjusted some of our business
practices.

To mitigate the spread of COVID-19, we encourage applicants to utilize our online system when applying for or checking the status of a permit, certificate, or license. To better address your needs we have modified and streamlined the services listed below, in addition to providing improved contact information.

Affidavits (Fire Escapes, Swimming Pools, Roof Decks, and Facades)

If you have an inquiry or would like to submit an affidavit for a Swimming Pool, Roof Deck, Fire Escape/Fire Balcony, or Facade, email us (for Swimming Pools or Roof Decks) or download the application (Fire Escape/Fire Balcony or Facade) and email the completed form to ISDAffidavits@boston.gov or call 617-961-3076

Board of Appeal 

Applicants requesting relief from the zoning or building code, or anyone inquiring about upcoming hearings, should send an email to ISDBoardOfAppeal@boston.gov or call 617-635-4775

Building Division - Permits
Building Division - Inspections
Building Division - Builders License Renewals
  • City of Boston Building License Renewal - To renew your builders license or apply for a new license, please send an email to lisa.paige@boston.gov or call 617-961-3225.
Certificates of Inspections and Certificates of Occupancy 

Download the Checklist and/or Application for a Certificate of Occupancy. If you have an inquiry or would like to submit an application related to a Certificate of Occupancy, or if you need assistance regarding a certificate of inspections, please call 617-961-3223 or 617-961-3401.

Commissioner’s Office

If you have an inquiry or would like to reach the Commissioner send an email to ISDCommissioner@boston.gov or call 617-961-3434.

Constituent Services

If you have a complaint regarding illegal rooming homes, hoarding or construction projects not in compliance with the City’s COVID-19 Construction Safety Protocols, please contact jessica.thomas@boston.gov, flavio.daveiga@boston.govor call 617-504-2392.

Environmental Sanitation Division

Site Cleanliness Applications can be completed, signed, and emailed to the department for processing. Questions and/or applications can be sent to ISDenvironmental@boston.gov or call 617-961-3422.

Health Division

All in-person plan reviews have been suspended until further notice. Questions or inquiries for the Health Division can be sent to ISDHealth@boston.gov or call 617-635-5326.

Housing Division
Weights and Measures Division

Our Weights and Measures Sealers are conducting random verification inspections to ensure that consumers are being accurately charged. Questions or inquiries can be sent to ISDwm@boston.gov or call 617-635-5328.

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