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Options To Help Save On Your Electricity and Gas Bills

The City of Boston has resources for residents and small businesses to save money on their bills and make your home more energy efficient

The Eversource Basic Service supply rate remains high for winter 2024. The City knows that energy affordability is critical to our residents and small businesses. Outlined are some resources that can help you reduce your monthly utility bills.

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Proactive steps

Boston Community Choice Electricity (BCCE)

The first step you can take is to ensure that where your electricity comes from is affordable. Boston Community Choice Electricity (BCCE) is a City-run program that gives residents and small business owners three options for electricity pricing and renewable energy. When you join BCCE, Eversource will still deliver your electricity, read your meter, handle all of the customer service, and you will continue making payments to them. Nothing will change on your bill except for the "supply" section.

On a payment plan, budget billing, or receive net-metering credits? Switching to BCCE will not interfere with your discounts in any way.

Eversource recently increased its Basic Service supply rate to $0.17216/kWh for residential customers and $0.17552/kWh for small businesses. Although lower than their previous winter 2023 rate of $0.25649 cents/kWh, Basic Service is still more expensive than all three BCCE rates (Basic, Standard/default, and Green 100).

For competitive supply we are still seeing rates as high as 60 cents/kWh for some residents.

Through BCCE, the most expensive option of 100% renewable electricity is only $0.17195/kWh. Go green and save in comparison to Eversource Basic Service!

The BCCE rates are locked in thru December 2025.

Sign up for BCCE 

Ready to join? Submit an enrollment request.

SCHEDULE A CALL

More questions? Set up a time with an expert to help you join the program.

Switch Suppliers 

On third-party supply? Here are some tips that may help you avoid termination fees.

Mass Save Energy Assessment

Now that you know your electricity supply is coming from BCCE, sign up for a no-cost Mass Save energy assessment for your home or small business. Mass Save has no-cost and deeply discounted options to reduce your energy use, improve comfort, and make sure that you are getting the most out of the energy you are paying for.

Mass Save Resources

Benefits of Mass Save include:
  • Home energy assessments (1 to 4 units)
    • No-cost air sealing and 75-100% off approved insulation 
    • High-efficiency heating and cooling upgrades
    • Pre-weatherization barrier incentives
    • 0% HEAT Loan
  • Multi-family energy assessments (5+ units)
  • Income-eligible programs
  • Small business assessments

Shut-off Protection

Between November 15 and March 15, you are protected from utility shut-off.

Residential customers receiving utility assistance are protected from utility shut off if:

  • the utility service is needed to heat your home, and
  • you receive service from an investor-owned utility, such as Eversource, National Grid, Unitil, Liberty Utilities, or Berkshire Gas. 

You can contact Eversource at 800-592-2000 or email at CustomerServiceMA@eversource.com. You can contact National Grid at 1-718-403-2171.

At all other times, if you are experiencing financial hardship and one of the following applies, your electric or gas cannot be shut off without permission from the Department of Public Utilities:

  • You, or someone in your home, is seriously ill
  • You have an infant under 12 months in your home
  • Everyone in the home is over the age of 65
  • All adults in the home are age 65 or older and a minor child resides in the home

Seniors Save Program

The Seniors Save program helps seniors replace failing heating systems to ensure they are ready for winter. You can apply if you're over the age of 60 and need help replacing your heating system. The City offers financial and contractor help.

The application has 11 language options: English, Español, Português, 中文, Français, Kriolu Kabuverdianu, Kreyòl ayisyen, Soomaali, русский, Tiếng Việt, and عربى.

APPLY TODAY

Utility Assistance

Utility Payment Assistance

Utility Help

If you’re an Eversource or National Grid customer living in Boston, and you receive our Fuel Assistance services, you’re also eligible for the utility bill advocacy program (often called “arrearage management). You can apply for ABCD Fuel Assistance online.

ABCD utility bill advocacy can be reached at 617-357-6012.

Massachusetts Association for Community Action (MACP) has a Low Income Home Energy Assistance Program (LIHEAP).  Here are the FY23 Eligibility Requirements for Heating Assistance.

The New Start program can help eliminate your outstanding balance if you are:

  • behind in payments by two months or more, or
  • have a balance of +$300.

If you make on-time monthly payments, Eversource will forgive the past due amount in as little as 12 months.

Check your eligibility

To be eligible for Eversource's Discount Rate, you need to be a residential customer who receives one of the benefits listed, with a household income that meets eligibility requirement. Here is National Grid Discount Rate application, as well.

The Massachusetts Good Neighbor Energy Fund is available to any Massachusetts resident who, because of temporary financial difficulty:

  • cannot meet a month's energy expense, and
  • is not eligible for state or federal energy assistance.

Income must fall between 60 and 80 percent of the state's median income levels.

More here

You may apply for assistance by directly contacting your local Salvation Army Corps Community Center or Service Extension Unit:

Boston Ray and Joan Kroc Corps Community Center

650 Dudley Street, Dorchester, MA 02125

ph. 617-318-6900 • fax: 617-318-6999



Boston South End Corps

1500 Washington Street, Boston, MA 02118-2015

ph. 617-536-5260 • fax: 617-236-0799

The Office of Housing Stability dedicates federal funds to help Boston residents who have been economically impacted by the COVID-19 pandemic and are having difficulty paying their rent.

APPLY FOR THE FUND ONLINE

The Rental Relief Fund can help cover:

  • Past due (from March 13, 2020), current, and up to three months of expected rent costs  
  • Past due (from March 13, 2020) or current utility (including internet) and home energy expenses ($2,000 utility allowance)
PLEASE NOTE:

The Rental Relief Fund (RRF) eligibility requirements have changed. Residents must have received a utility shut-off notice to qualify for funding from the Program. 

The RRF application will close on SEPTEMBER 30, 2023, at 8:00PM. A new version of the Rental Relief Fund will launch in early 2024 with significantly less funding. We want your feedback on this new version. Please fill out our survey on potential program guidelines and eligibility requirements.

Call 617-635-4200 or email RRF@BOSTON.GOV if you have questions.

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