Utility Resources
The City of Boston and other organizations offer a variety of programs and initiatives to assist with utilities issues. Please see the list below for more information.
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Still have questions? Contact:
Environment
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1 City Hall Square
Room 709Boston, MA 02201-2031
Utility Resources
I have an outstanding bill
Apply for the New Start program by calling Eversource at 1-800-592-2000
Eversource will eliminate outstanding balances if you make qualifying, on time, monthly payments.
Need additional resources?
Check out other options to help save on your electricity and gas bills.
I need help applying for assistance
If you are 55+ years of age, you can go to Age Strong directly for help applying for various fuel assistance programs.
To contact your Age Strong Advocat call: 617-635-4366
My Electric Bill is too High
Learn about the options you have if your electric bill is too high.
- Apply for a Discount rate
- You may qualify for a 42% discount on your Eversource bill if you are eligible.
- After completing the application, please log on to your account at Eversource.com and select Upload Documents in the menu on the bottom of the page to securely submit your documents. You can also mail your application and any copies of your eligibility documentation to:
247 Station Drive
NW200 Westwood, MA 02090-9909
- You can Also Fax the information to 781-441-8512
You can also enroll in the Boston Community Choice Electricity (BCCE) program.
- BCCE allows the City to secure electricity at a competitive rate on the behalf of residents, places of worship, and small business owners. BCCE is flexible to your needs. You can change your plan or leave the program any time without any fees.
- Make a 15-minute appointment for further assistance
My Gas Bill Is Too High
Learn about the options you have if your gas bill is too high.
- Apply for a Discount rate
- You may qualify for a 32% discount on your National Grid bill if you are eligible.
- After completing your application, you can email it to: discount@nationalgrid.com
You can also mail the application and any copies of your eligibility documentation to:
National Grid Accounts Processing, Massachisetts Discount RateP.O. Box 960
Northborough, MA 01532-0960
- You can also fax the information to: 1-877-388-9077
- For more assistance, call: 1-800-322-3223
- Apply for fuel assistance, LIHEAP, through ABCD. For more assistance from ABCD call: 617-357-6012
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Still have questions? Contact:
Environment
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1 City Hall Square
Room 709Boston, MA 02201-2031
