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City of Boston launches search for UX partner

This week, we launched a Request for Proposal (RFP) looking for a partner to help us improve the user experience of our digital tools and applications.

If you’ve followed along with the Digital Team over the course of the past couple of years, you know user experience is something we bring up again, and again, and again. In any application we build, we want to create a great experience for our constituents. Everything we work on should be easy to find, trustworthy, and even delightful to interact with.

It’s for that reason that we’re excited to announce our User Experience Request for Proposal (RFP). We’re looking for a partner to help us think out our designs and projects as we continue to digitize common transactions with the City of Boston.

Who we’re looking for

The RFP is open to anyone who would like to respond. We’d love to hear from potential partners with roots in Boston. We’re also encouraging participation from small, local, minority-owned, women-owned, and veteran-owned businesses. We’re even open to businesses subcontracting goods and services from certified City businesses. You can find our directory of certified businesses online.

The term of the contract will be one year, with two one-year options to renew at the City’s sole discretion. Each project will need an agreed-upon scope of work, signed off on by our Chief Digital Officer.

How to bid on the project

Interested in bidding on the project? Sign up for the City’s supplier portal. Just to be fully transparent the supplier portal is a system that the City of Boston is always working to improve, but still has some limitations. If you're not using a Mac, when you click the link above it’s going to open in Internet Explorer.

You can find the user experience RFP by searching the event number "EV00006300" and clicking on “App Migration User Experience Discovery RFP”:

Image for screenshot of the supplier portal

There is a link on the RFP that says, "view event package.” That link includes all published information, including the RFP itself:

Image for screenshot of the event package link

By signing up, you will be able to receive notifications and see new documents as we add them.

Information sessions

We look forward to seeing what we can do together! If you're interested in bidding and want to learn more, we're holding two information sessions about our UX Request for Proposal (RFP).

June 26, 2019, 11:30 a.m. - 1 p.m

Bruce C. Bolling Municipal Building
2300 Washington Street
6th Floor Roxbury, MA 02119
Online at:
Or via phone: 413-338-4553‬
Pin: ‪818 735 064‬#

June 27, 2019, 11:30 a.m. - 1 p.m.

Boston Public Library, Central Branch
700 Boylston Street, Johnson Building
Mezzanine Conference Room 3
2nd Floor, Boston, MA 02116
Online at:
Or via phone: 316-789-6523‬
Pin: ‪596 301 654‬#

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