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Services for those Experiencing Homelessness

If you are homeless or someone you know is homeless, you can contact these organizations for help.

If you’re at immediate risk of becoming homeless, call the Office of Housing Stability at 617-635-4200 (Monday-Friday, 9 a.m. - 5 p.m.). For help outside these hours, please contact BOS:311. You can dial 3-1-1 or call 617-635-4500.

Overnight emergency shelters

Name Service Location Phone number

Southampton Shelter

Overnight shelter (men)

112 Southampton Street, Boston, MA 02118

617-534-5395

Woods Mullen Shelter Overnight shelter (woman) 794 Massachusetts Ave, Boston, MA 02118 617-534-7100

Pine Street Inn Men’s Inn

Overnight shelter (men)

444 Harrison Ave, Boston, MA 02118

617-892-9228

Pine Street Inn Women’s Inn

Overnight shelter (women) 363 Albany St, Boston, MA 02118 617-892-9228

Boston Night Center

Overnight drop-in shelter (men and women; no beds)

31 Bowker St, Boston, MA 02114
8:30PM - 6:30AM

617-788-1001
New England Center and Home for Veterans Overnight shelter (veterans) 17 Court St, Boston, MA 02108 617-371-1800
Bridge Over Troubled Waters Overnight shelter (ages 14-24) 47 West Street, Boston, MA 02111 617-423-9575
Y2Y Overnight shelter (ages 18-24)

1 Church St
(Middle Entrance)
Cambridge, MA 02138

617-864-0795
Massachusetts Emergency Family Shelter Overnight shelter (families) To apply for shelter services, please call (866) 584-0653 and speak with a Homeless Coordinator. 866-584-0653

Daytime services and meals

Name service Location Phone number

City of Boston Office of Food Access

Food resource maps by neighborhood and by language Visit the Food Access website for more information.

617-635-3717

food@boston.gov

St. Francis House Meals, daytime shelter and resource center, clothing, showers an toiletries, mail and ID services 39 Boylston Street, Boston, MA 02116 617-542-4211
Boston Warm Day Center, Emmanuel Church (winter) Day center and meals Mondays and Fridays 9 a.m. - 1 p.m. (September - May) 15 Newbury Street, Boston, MA 02116

 

Boston Warm Day Center, Old South Church (summer) Day center and meals, Thursdays 9 a.m. - 2 p.m. (June - August) 645 Boylston Street Boston, MA 02116

 

Rosie’s Place Meals and services (women) 889 Harrison Avenue, Boston, MA 02118 617-442-9322
Cardinal Medeiros Day Program Day shelter and meals, Monday - Friday, 8 a.m. - 3 p.m. (ages 45 and older) 1960 Washington Street, Roxbury, MA 02118 617-619-6960
Women’s Lunch Place Meals, toiletries, showers, laundry, clothes, and day center (women) 67 Newbury Street, Boston, MA 02116 617-267-0200
Bridge Over Troubled Waters Drop-in day center with meals, shower, lockers, laundry, and case management (ages 14 - 24) 47 West Street, Boston, MA 02111 617-423-9575
Boston Health Care for the Homeless Medical services Jean Yawkey Place,
780 Albany St, Boston MA 02118

Monday - Friday, 7 a.m. - 4 p.m.
857-654-1600

Outreach services

Name Phone number

Boston Police Street Outreach

617-343-6478

DMH Homeless Outreach Team  

617-626-8610

Pine Street Inn (Daytime)

617-892-7961

Pine Street Inn (Nighttime)

866-633-0170

Finding Permanent Housing

Name service Location Phone number

Metrolist

Information on income-restricted and affordable housing opportunities in Boston and neighboring communities Visit the Metrolist website.

617-635-4200

metrolist@boston.gov 

HomeStart Housing search help (walk-in hours, Wednesdays, 3 - 4:30 p.m.)

105 Chauncy Street, Suite 502, Boston, MA 02111 
(To enter 105 Chauncy Street, you must present a photo ID at the front desk. Shelter IDs are accepted.)

617-542-0338

Other Services

Name service Location Phone number

211 / HelpSteps

Free, multilingual, phone and web-based service with an extensive database of resources Visit the HelpSteps website. 2-1-1
City of Boston Office of Housing Stability Tenant and landlord information; help for tenants in housing crisis due to fire, natural disaster, eviction, or condemnation 43 Hawkins Street, Boston, MA 02114

617-635-4200

housingstability@boston.gov

SafeLink Domestic Violence Hotline 24/7 toll-free domestic violence emergency hotline  

877-785-2020

Casa Myrna Services for survivors of domestic violence  

877-785-2020

MANNA Faith community meetings and support by and for those experiencing homelessness The Cathedral Church of St. Paul,
138 Tremont St., Boston, MA 02111
617-482-5800
Project Place Case management, career services and workforce development 1145 Washington Street, Boston, MA 02118 617-542-3740

For Youth and Young Adults

Organization Service Location Contact
 211 / Helpsteps

Free, multilingual, phone and web-based service with an extensive database of resources

  2-1-1
Bridge Over Troubled Waters Overnight shelter, daytime services (ages 14–24) 47 West Street
Boston, MA 02111
617-423-9575
Y2Y Overnight shelter (ages 18-24) 1 Church St
(Middle Entrance)
Cambridge, MA 02138
617-864-0795
Boston Public Schools Homeless Education Resource Network Liaison  Public elementary, middle, and high school support and rights  

Isatu Mansaray
617-635-8037
imansaray@bostonpublicschools.org

Boston Public Schools Re-Engagement Center Support to re-enter school, take classes, build credit, and work towards a diploma Madison Park Complex
Building 1
55
Malcolm X Blvd.
Roxbury, MA 02120
617-635-2273
The Home for Little Wanderers Housing and services for families and youth 10 Guest Street
Boston, MA 02135
888-Home-321
or
617-267-3700
Roca Comprehensive support for young people with criminal justice history (18-24) 101 Park Street
Chelsea, MA 02150
617-889-5210
More Than Words Youth-led employment and development (ages 16-24)

242 East Berkeley Street
2nd Floor 
Boston, MA 02118

56 Felton Street
Waltham, MA 02453

781-788-0035 
Boston Alliance of LGBTQ+ Youth (BAGLY) Youth-led, adult-supported social support organization committed to social justice, and creating, sustaining, and advocating for programs, policies, and services for the LGBTQ youth community. 28 Court Square
Boston, MA 02108
617-227-4313
info@bagly.org
Boston CASA Court Appointed Special Advocates (CASA) to ensure a safe and permanent home for court-involved children in Suffolk County who have experienced abuse and neglect 85 Merrimac Street
Boston, MA 02114
 617-780-4055
Breaktime Breaktime is a Boston-based nonprofit working to end young adult homelessness through purposeful transitional employment and financial empowerment. We empower young adults experiencing homelessness to secure stable employment and permanent housing while bolstering the health of their communities. 170 Portland Street Boston, MA 02114 617-286-6047

For Families

Name service Location Phone number

Massachusetts Emergency Family Shelter

Overnight shelter (families) To apply for shelter services, please call 866-584-0653 and speak with a Homeless Coordinator. 866-584-0653
FamilyAid Boston Homelessness prevention and other services for families 3815 Washington Street, Boston, MA 02130 617-542-7286
Home for Little Wanderers Housing and services for families and youth 10 Guest Street, Boston, MA 02135

888-Home-321
or
617-267-3700

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