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Office of Housing Stability

We help residents find and maintain stable, safe, and affordable housing.

Housing Stability Notification Act Update

Mayor Walsh has signed the Housing Stability Notification Act.  The Act requires property owners and constables serving a Notice to Quit and Notice of Lease Non-renewal to also provide tenants with a Notice of Tenants’ Rights and Resources. This document is available in EnglishSpanish, PortugueseChineseFrenchCape Verdean CreoleHaitian CreoleSomaliRussianVietnamese, or Arabic

Visit our landlord information page or our tenant information page for more details.

Virtual Walk-In Hours

Every Wednesday from 12 -  1 p.m., Office Housing Stability staff are available via Zoom to answer your housing questions.

Complete our online form to RSVP for these walk-in hours. Feel free to include topics you'd like to discuss that are related to finding and maintaining stable, safe, and affordable housing.

Prior to walk-in hours, you will receive a meeting link via email.

Having housing issues in Boston?

Get help
STEP 1

There is a federal eviction moratorium in place until December 31, 2020. The Order prohibits property owners from evicting people who cannot pay rent. You must fill out this declaration form (English, Español, Português, 中文, Français, Kriolu Kabuverdianu, Kreyòl ayisyenSoomaali, русский, Tiếng Việt, or عربى) and present it to your landlord.

STEP 2

A number of landlords have pledged to work with their tenants to maintain their housing. See if your landlord has signed the pledge

STEP 3

A landlord cannot force you out by changing the locks or shutting off the utilities. Landlords must follow a legal process. Learn about the eviction process.

STEP 4

If you received a Notice to Quit or Eviction Summons and Complaint from the Court, please visit our "how to respond to an eviction" page for more information about legal resources.

If you owe past rent, you may be able to negotiate with your landlord on reasonable repayment terms. You can review a sample agreement in English, Español, Português, 中文FrançaisKriolu KabuverdianuKreyòl ayisyenSoomaaliрусскийTiếng Việt, or عربى. 

Apply for funds to help with rental arrears with:

If you have a housing voucher, please watch this housing recertification video. You can also view this housing recertification presentation.

A landlord cannot force you out by changing the locks or shutting off the utilities. 

Landlords must follow a legal eviction process. If the landlord has changed your locks, please call the police. You should also report the landlord to the Massachusetts Attorney General’s Consumer Complaint Hotline: Monday through Friday, 8 a.m. - 4 p.m., at 617-727-8400.

Contact Inspectional Services if:

  • your apartment needs repairs or is in code violation, or
  • your utilities have been shut off.

If you feel that you are being discriminated against, contact the Office of Fair Housing and Equity.

Contact Us

Housing Crisis Support

We help tenants in housing crisis due to fire, natural disaster, eviction, or condemnation. Email housingstability@boston.gov or call 617-635-4200 to contact us. We also have information on emergency resources for tenants. Our goal is to put residents on the path to housing stability.

Tenant and Landlord Information

We provide information to tenants and landlords about their rights and responsibilities.

Program and Resource Development

We develop tenant and landlord resources and programs. We want to promote the creation and preservation of stable and affordable housing in Boston.

Advocacy and Policy

We research, draft, and put in place policies that aim to prevent displacement. Our goal is to keep our communities intact.