Jerome Smith currently serves as Mayor Martin J. Walsh's Cabinet Chief of Civic Engagement and Director of the Mayor’s Office of Neighborhood Services. In this role, he advises the Mayor on efforts to preserve and enhance the quality of services delivered to residents, including overseeing Mayor Walsh’s Civic Academies and NEW (Neighborhood Engagement Walks) Boston, developing neighborhood partnerships, resolving problems related to code enforcement, managing the Mayor’s 24-hour Constituent Service Hotline and Neighborhood Coordinators, and spearheading Mayor Walsh’s Problem Properties Task Force. In his position as Director of the Office of Neighborhood Services, Smith managed the Neighborhood Coordinators, helping to facilitate the delivery of services in collaboration with City departments.
Prior to joining the Walsh Administration, Smith served as Chief of Staff to Senate President Therese Murray, responsible for all aspects of management within the Massachusetts Senate. Smith previously served as a neighborhood liaison to the South End and Bay Village neighborhoods and the LGBT Community under the office of former Mayor Thomas M. Menino, and as the Chief of Staff for former City Councilor Michael P. Ross.
Jerome Smith is currently a resident of the Dorchester neighborhood in the City of Boston.