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Engaging with electricity supply marketers

Many Boston residents have been approached by electricity supply marketers looking to sign them up for an electricity contract. Sometimes these interactions can be unwelcome and the marketers can employ aggressive, predatory, or deceptive sales tactics. We've compiled a set of tips for engaging with marketers.

For more information on protecting your electric account, visit our website:

Protect your electric account

Community Choice Electricity (CCE) gives Bostonians greater control over the electricity that powers their homes and businesses.

How to engage with marketers

Engaging marketers

Decline requests to discuss your electric supply options from anyone who claims to work for, or with, Eversource. Eversource will never reach out to discuss your electric supply options. Sometimes marketers or scam artists will pretend to be from, or work with, your utility. They do not. This is called an "imposter" scam.

Call Eversource to verify any requests, or to confirm that they sent a representative to your door. Don’t dial the phone number a stranger provides.

Ask door-to-door marketers for their identification. This includes their:

  • name and photo
  • worker ID number
  • company name, and
  • company logo.

Only provide your account information after you agree to sign a contract, and not before. While it’s against the law, if someone obtains your electric account information, they may try to change your electric supplier without your authorization. This is called “slamming.”

Remember that you have up to three days to cancel any signed contract free of penalty.

Watch: Protect your electric account
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