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Boston’s Way Home

An action plan to end chronic and veteran homelessness and make all homelessness in Boston rare, brief, and non-repeating.

As a city, Boston is committed to helping the most vulnerable neighbors in our community. You can read more about our work to end homelessnessIn 2015, former Mayor Martin J. Walsh launched Boston’s Way Home, a comprehensive plan to reform Boston’s homeless services system and end chronic and veteran homelessness. You can track our progress online. 

Under the original plan, we learned that to reach our ambitious goals, we need to transform our homeless response system and improve outcomes for everyone. 

The 2020 update will recommit us to the goals of ending chronic and veteran homelessness, and lays out updated strategies to meet our goals.

Read the Plan

Read the One-Year Report



Boston's Way Home: The Story

If You Need Help

If you are homeless or someone you know is homeless, follow the link below:

Services for the Homeless

If you’re at immediate risk of becoming homeless

Call the Office of Housing Stability at 617-635-4200Monday through  Friday, 9 a.m. - 5 p.m. For help outside these hours, please contact BOS:311. You can dial 3-1-1 or call 617-635-4500.

Our partners

Our partners

How Can I Help?

How Can I Help?
Contact: Housing

New Life Furniture Bank is an essential partner in the City's initiative to end chronic and veteran homelessness. They need a variety of different types of volunteers.

New England Center and Homes for Veterans is ending homelessness through housing and employment. See more information about volunteering

Friends of Boston's Homeless is dedicated to helping people move beyond homelessness into stability. See more information about volunteer opportunities.

St Francis HouseWhether they work in the kitchen, distribute clothing, or assist with mock interviews, our volunteers help ensure the quality of our services for Boston’s poor and homeless. 

More than 5,000 volunteers every year help Pine Street Inn provide shelter, housing and other crucial services to homeless men and women. Donations of time and talent help us continue the mission of ending homelessness. 


The Boston Advisory Council on Ending Homelessness (BACHome) was established in 2017. The council is a collaboration of peers with lived experience of homelessness. They gather with the purpose of offering wisdom to the Mayor’s Office to help shape Boston’s system of care for the homeless. They are also willful agents of change and participate in many advocacy efforts concerning homeless policy and procedures. Their mission is to:

  • be a voice for the voiceless
  • be empathetic for the suffering
  • empower the powerless, and
  • build hope for the hopeless.
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