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Boston’s Way Home

An action plan to end chronic and veteran homelessness and make all homelessness in Boston rare, brief, and non-repeating.

As a city, Boston is committed to helping the most vulnerable neighbors in our community. You can read more about our work to end homelessness.

In 2015 Mayor Walsh launched Boston’s Way Home, a comprehensive plan to reform Boston’s homeless services system and end chronic and veteran homelessness. You can track our progress online. 

Under the original plan, we learned that to reach our ambitious goals, we need to transform our homeless response system and improve outcomes for everyone. 

The 2020 update will recommit us to the goals of ending chronic and veteran homelessness, and lays out updated strategies to meet our goals.

Read the Plan

Read the One-Year Report

VETERANS AND CHRONICALLY HOMELESS INDIVIDUALS HOUSED AS OF JANUARY 1, 2021

2,344

Boston's Way Home: The Story

If You Need Help

If you are homeless or someone you know is homeless, follow the link below:

Services for the Homeless

If you’re at immediate risk of becoming homeless

Call the Office of Housing Stability at 617-635-4200Monday through  Friday, 9 a.m. - 5 p.m. For help outside these hours, please contact BOS:311. You can dial 3-1-1 or call 617-635-4500.

News and Announcements

Latest news
Image for City of Boston increasing care capacity, targeted interventions for those experiencing homelessness

City of Boston increasing care capacity, targeted interventions for those experiencing homelessness

Neighborhood Development
Image for Boston home sale prices rose by lowest level in a decade

Boston home sale prices rose by lowest level in a decade

Neighborhood Development
Image for Boston had lowest year-over-year increase in rents since 2014

Boston had lowest year-over-year increase in rents since 2014

Neighborhood Development
Image for Boston's Way Home Fund surpasses $10 million two years ahead of goal

Boston's Way Home Fund surpasses $10 million two years ahead of goal

Mayor's Office

Our partners

Our partners

How Can I Help?

How Can I Help?

New Life Furniture Bank is an essential partner in the City's initiative to end chronic and veteran homelessness. They need a variety of different types of volunteers.

New England Center and Homes for Veterans is ending homelessness through housing and employment. See more information about volunteering

Friends of Boston's Homeless is dedicated to helping people move beyond homelessness into stability. See more information about volunteer opportunities.

St Francis HouseWhether they work in the kitchen, distribute clothing, or assist with mock interviews, our volunteers help ensure the quality of our services for Boston’s poor and homeless. 

More than 5,000 volunteers every year help Pine Street Inn provide shelter, housing and other crucial services to homeless men and women. Donations of time and talent help us continue the mission of ending homelessness. 

BACHome

The Boston Advisory Council or Ending Homelessness (BACHome) was established in 2017. The council is a collaboration of peers, all of whom have lived experience of homelessness in Boston. They gather bi-weekly with the purpose of offering wisdom to the Mayor’s Office to help shape Boston’s system of care for the homeless. They are also willful agents of change and participate in many advocacy efforts concerning homeless policy and procedures. Their mission is to:

  • be a voice for the voiceless
  • be empathetic for the suffering
  • empower the powerless, and
  • build hope for the hopeless.