Clinical Quality Management

The Clinical Quality Management Program supports a service delivery system that provides the highest quality of care.

Page Sections

Questions? Contact us:
CQM@bphc.org
617-534-5395
1010 MASSACHUSETTS AVE

2nd FLOOR

BOSTON, MA 02118

Clinical Quality Management in Practice

Mission

"The Clinical Quality Management Program (CQM) works with all subrecipients and other Ryan White stakeholders to continuously improve the care and health outcomes among People Living with HIV/AIDS (PLWH/A) in the Boston EMA, particularly around consumer care, consumer satisfaction, and health outcomes.”

Vision

The CQM program will continuously strive to improve:

consumer care
health outcomes, and
consumer satisfaction for PLWH/A throughout the Boston EMA equitably.

The Clinical Quality Management (CQM) team aims to improve patient care, health outcomes, and patient satisfaction among people living with HIV/AIDS.

The CQM Program will do this by:

using all available data to understand the needs in the service population
presenting this data to stakeholders to steer QM/QI projects
enhancing QM/QI competency among subrecipients, consumers, and the community, and
facilitating QI activities with our subrecipients.

The following sections provide documentation regarding the three components of CQM: Infrastructure, Performance Measurement, and Quality Improvement.

CQM Pillars	Defintions
Infrastructure	The establishment of the necessary foundational documents, team development, and community involvement to support CQM activities. Establishes guiding documentation to support each pillar's alignment with the legislative requirements. Ensures the appropriate level of leadership, staffing, and stakeholder involvement to advance CQM activities. Leads the evaluation of the CQM Committee, CQM Plan Goals, and overall CQM Program processes.
Performance Measurement	The process of collecting, analyzing, and reporting data regarding patient care, health outcomes on an individual or population level, and patient satisfaction. Develops Performance Measures to assess the services best to reflect health outcomes and needs. Assesses individual Subrecipients' data to ensure alignment with the HRSA HIV/AID Bureau's health goals. Reviews overall population health outcomes information to identify areas of improvement.
Quality Improvement	The development and implementation of activities to make changes to the program in response to the performance data results. Supports the development of quality improvement projects both at the individual and systems-wide levels. Assesses Subrecipients' capacity to initiate quality improvement activity. Reviews overall population health outcomes information to identify areas of improvement.

CQM Pillars

Defintions

Infrastructure

The establishment of the necessary foundational documents, team development, and community involvement to support CQM activities.

Establishes guiding documentation to support each pillar's alignment with the legislative requirements.
Ensures the appropriate level of leadership, staffing, and stakeholder involvement to advance CQM activities.
Leads the evaluation of the CQM Committee, CQM Plan Goals, and overall CQM Program processes.

Performance Measurement

The process of collecting, analyzing, and reporting data regarding patient care, health outcomes on an individual or population level, and patient satisfaction.

Develops Performance Measures to assess the services best to reflect health outcomes and needs.
Assesses individual Subrecipients' data to ensure alignment with the HRSA HIV/AID Bureau's health goals.
Reviews overall population health outcomes information to identify areas of improvement.

Quality Improvement

The development and implementation of activities to make changes to the program in response to the performance data results.

Supports the development of quality improvement projects both at the individual and systems-wide levels.
Assesses Subrecipients' capacity to initiate quality improvement activity.
Reviews overall population health outcomes information to identify areas of improvement.

Program Performance

Data Displays: A jurisdiction-wide summary sheet of key health indicators for the most utilized service categories.
Quality of Care Committee Evaluation: A review of the CQM Committee's processes, deliverables, and impact to the Subrecipients and community at the close of each fiscal year.
- FY 25 Year-End Report
Data-Identified Cohorts of the EMA (EMA): The DICE sheets are a consolidated method for evaluating population health within our jurisdiction.
- FY 25 DICE