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The heat map for our "resident parking" page.

New user-friendly update to our how-to pages released

Leaning on research from General Assembly, we’ve made an update to our how-to pages that is already boosting engagement.

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Boston City Hall

'State of Broadband Equity in Boston' report commissioned

The report to document the quality and accessibility of residential and small business Internet service.

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The "Boston" sign at Patios on City Hall Plaza

Taking advantage of unique college student discounts in Boston

Whether you’re new to the area or a seasoned Bostonian, saving money as a college student is something we can all get behind.

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The homepage of Boston.gov

Building a Boston.gov that is accessible for all

By working with a local partner, we’re keeping ourselves honest when it comes to accessibility.

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A ballot dropbox during the 2020 Election in the City of Boston.

Staying on brand in the 2020 Election

During the 2020 election, we used our City brand to help bring trust and clarity to the voting process.

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National Donut Day Boston B holiday design

Calling local artists: 2021 holiday 'B' design contest

Show off your Boston pride and creativity in our third holiday Boston "B" contest!

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The personas for our Parks project.

Design decisions: Revamping the Parks homepage

Thanks to a user experience research group, we’re designing a more intuitive version of one of our more popular pages.

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Text and image structure

Designing a seamless newsletter experience for Boston’s constituents

Thanks to some eye-opening user research, we’re re-thinking our approach to how we craft and send City newsletters.

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Yearly Boston.gov traffic data

Building a more intuitive Alexa skill for Boston

Working from Code for Boston’s initial Alexa Skill deployment, we teamed up with General Assembly students to improve the design of our new voice application.

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Our interns at a drone workshop

City of Boston creates high school digital storytelling internship

We’re always looking for support to tell the stories of Boston. This summer, we got help from three local high schoolers.

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A screenshot of Boston.gov

Why it’s critical that your website is keyboard accessible

Our goal is to build digital experiences that work for all residents. That means we are constantly looking to make digital tools better and more accessible for our users. We wanted to highlight some...

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A view of the Boston Marathon markers from the ground.

Telling the story of the Boston Marathon markers

Our seven-minute documentary about the creation of markers at the Boston Marathon bombing sites has now received award recognition.

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Image depicts bird perched in a blossoming tree.

Enjoying a physically distant summer in Boston

We have new and updated information on Boston.gov that we think might be helpful to you this summer.

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Final versions

Designing a violation envelope that's easier to understand

If someone gets a code enforcement ticket but they’re not sure what it is, will they pay the fine? Probably not. With a new envelope design, we’re hoping to fix that.

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Seventeen new designs chosen from our latest Holiday 'B' contest

We asked. You answered. Here's a look at the 17 new designs to come out of our Holiday "B" design contest.

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2019 summer fellows

Come join the Digital Team as a 2020 summer fellow

We’re now accepting applications for summer fellowships on the Digital Team and in the Innovation and Technology cabinet.

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Image for taking a photo of boston over storrow drive

Digital Storytelling team elevating Boston voices

We’re sharing more creative stories behind City government.

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Image for a screenshot of our marriage certificates application

All Boston-based Registry vital records now available online

After more than two years of work, you can order City of Boston birth, marriage, and death certificates online.

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Image for winners of 2018 design holiday b contest

We're launching another round of our holiday 'B' design contest

The City of Boston wants to celebrate our logo, the Boston "B", and we need your help.

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Image for sweeney artists in residence jw 8

Summer is just getting started in Boston

Boston summers are the best kind of summers. Good thing this one is far from over.

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Image for sketches of the returning citizens redesign

Creating accessible information for returning citizens

We’re working to provide information that makes it easier for people to get back on their feet.

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Image for digital team banner

City of Boston launches search for UX partner

This week, we launched a Request for Proposal (RFP) looking for a partner to help us improve the user experience of our digital tools and applications.

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Image for a screenshot of the summer in boston guide page

Summer highlights and updates on Boston.gov

The sun is shining, the birds are chirping, and we have some fresh content to share with you.

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Image for a participant taking part in user testing at caffe nero

Creating a user-friendly way to find neighborhood resources

With the help of a General Assembly group, we’re fine-tuning our designs for a popular legacy application.

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Image for colors from the new boston gov color palette

There’s more than meets the eye to web accessibility

You may have noticed some minor but important adjustments to Boston.gov in recent weeks.

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Image for a look at our new birth certificates application

Need a birth certificate? You can now order one online

After the success of our death certificates purchasing app, we decided to flip the switch and tackle a much happier topic — birth.

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Image for the application for an alternate residency statement, before (left) and after (right)

Forms: made by humans, for humans

The Digital Team has extended its user-focused approach to City forms and applications.

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Image for a screenshot of the github project board for our current bash week

A year of tackling the small stuff through bash weeks

What started as a development exercise has become a larger effort at the Digital Team.

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Image for a plastic bag ordinance electronic billboard near fenway park

Reflecting on a busy, and changing, City of Boston

As we say goodbye to 2018, we’re looking back on some big Digital Team projects from the last few months of the year.

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Image for a mockup of the redesigned my neighborhood resources page

The Digital Team needs a few good fellows

Applications are now open for our 2019 summer fellowship program.

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