Boston Home Center
COVID-19 update: Due to the current public health emergency, we are not able to accept walk-ins for counseling. Our call center is open. Please call 617-635-4663 or email us at HomeCenter@boston.gov with any questions about our programs.
The Boston Home Center helps Boston residents purchase, improve, and keep their homes. We offer training, financial help and counseling to first-time homebuyers (we recently introduced ONE+Boston, a new mortgage program), guidance and funding for homeowners for home improvements, and counseling to help families avoid foreclosure. The Home Center also markets homes developed for income-eligible, first-time homebuyers — you can learn more about income eligibility online.
The Boston Home Center can help you access assistance programs related to COVID-19. Our program services are free and confidential.
We can help you access the Residential Assistance for Families in Transition (RAFT) and Emergency Rental and Mortgage Assistance (ERMA) programs. The programs have been expanded to include households with incomes up to 80% AMI. These state-funded programs recently received $20 million to provide eligible households with up to $4,000 to:
- help retain their housing
- obtain new housing, or
- otherwise avoid becoming homeless.
Have mortgage worries?
If you are a Boston homeowner worried about making your mortgage payments because your income has been affected by COVID-19, Mayor Walsh wants you to know that help is available for you. During this health emergency, it may be possible for you to defer your mortgage payments.Who to contact
The City is working hard to ensure that homeowners are able to stay in their homes during through this crisis. Please call or email for help.
During the current health emergency, you may be eligible to defer your mortgage payment by as much as three months with no penalties. We have more information on the bank partnership online. Make sure to contact your lender.Participating banks:
- Bank of America
- Berkshire Bank
- Boston Firefighters Credit Union
- Boston Private
- Cambridge Trust
- Century Bank
- Citizens Bank
- City of Boston Credit Union
- Dedham Savings
- Eastern Bank
- Leader Bank
- MHP - ONE loans
- Mortgage Network, Inc.
- Prime Lending
- Salem Five Bank
- Santander Bank
We also have more information in our mortgage relief press release.