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Transportation Department providing healthcare workers additional support


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Mayor Martin J. Walsh and the Boston Transportation Department today announced ticket amnesty for healthcare workers to assist those who are providing critical care during the public health emergency caused by COVID-19 (coronavirus).

In addition, the Boston Transportation Department has launched a new mapping tool for healthcare workers to find parking spaces in Boston. 

“With our Boston Transportation Department, we are working to provide transportation assistance to Boston’s healthcare workers who are on the frontlines of this pandemic,” said Mayor Walsh. “We understand transportation is crucial for medical professionals, and these updated policies will assist them during this public health crisis.” 

During this public health emergency, the Boston Transportation Department is working to assist medical workers getting to and from hospital and other care facilities as easily as possible, while practicing appropriate social distancing. To make these parking spaces accessible for medical workers, tickets issued in these areas to these staff will be waived on appeal during the course of this emergency. Appeals may be initiated by emailing by sharing a copy of the ticket, and your hospital ID. This policy is also retroactive, and the timeline for healthcare workers to appeal a ticket has been extended to six months. 

With this policy, if a healthcare worker gets a parking ticket for a non-public safety reason (for example, overstaying a meter), the City will waive the ticket upon appeal, if the person shares a copy of their work ID. 

These exemptions do not include public safety violations, such as blocking a hydrant, sidewalk or handicap ramp. These policies will be in place only for the duration of the Boston Public Health Commission’s declared public health emergency or as otherwise determined by the Commissioner of the Boston Transportation Department.

To make it easier for hospital staff to find municipal lots as well as garages near them with free, reduced or reserved spaces, the Boston Transportation Department has created a map for healthcare workers to access parking spaces. 

In coordination with the Boston Public Schools, Boston Center for Youth and Families, Boston’s faith community and the Mayor's office of New Urban Mechanics, the City is also exploring temporarily converting certain parking lots into employee parking for medical staff at specific hospitals across the City.  

The following updates to parking enforcement policies are in effect until further notice in the City of Boston:

Parking ticket appeal update

City Hall is still only open to the public on Tuesdays, Thursdays, and Fridays. If you received a notice for a parking ticket appeal hearing for a Monday or Wednesday,  you do not need to reschedule.  You can just come in on a Tuesday, Thursday, or Friday, from 9 a.m. - 4 p.m.

Resident Parking 

Residents with a valid resident permit sticker will be allowed to park in a metered or two-hour parking space, without having to adhere to the time limit or pay a meter fee, within their specific neighborhood. 

For cars without the relevant resident permit parking sticker, standard time limit and meter requirements remain in place.

Street Cleaning

Ticketing enforcement during street sweeping operations started again on Monday, August 10. We will not tow vehicles until further notice. 

Inspection Stickers and Registration

BTD will not ticket for expired inspection stickers or registrations, given potential challenges for people to renew inspections and registrations at this time. The RMV has also provided extensions for expiring inspections. 

Disability placards

BTD will not ticket for expired disability placards/plates if they expired during the public health emergency, given potential challenges for people to renew at this time. The RMV is only processing requests for disability placards/plates by mail.

Parking Garages

To support the medical community, BTD has identified facilities offering free, reduced rate or reserved parking for medical professionals. To receive discounted parking, medical staff will need to present a hospital ID. To see the list of participating facilities, please visit our discounted garages website.


The City of Boston and its municipal partners of Brookline, Cambridge, Everett, and Somerville are offering all hospital staff a free 30-day pass for our public bike share, Bluebikes. To learn more about how to sign up for the program, visit our Bluebikes page.

Pick Up/Drop Off Zones for Small Businesses 

To help small businesses that have been impacted by COVID-19, BTD is creating temporary pick up zones in front of restaurants that have transitioned to takeout and delivery only. Takeout food pickup zones restrict parking to five minutes to increase convenience for the quick pickup and delivery of takeout food from restaurants, and provide adequate room for social distancing of six feet or more. Restaurants that would like to request a temporary pickup zone can do so on Requests will be evaluated on a case by case basis. 

With the exception of those changes noted above, BTD will continue to enforce parking violations, with a focus on public safety violations, such as blocking a hydrant, sidewalk or handicap ramp.

Resources and information about COVID-19 are available online. Resources available on and through City departments include:

  • support for renters and homeowners
  • support for small businesses
  • free meals for Boston students
  • free toiletries for Boston students
  • emergency childcare centers, including 27 centers in Boston
  • support for older residents; information on homeless shelters
  • transportation options for healthcare workers
  • resources for those in recovery or those who have a substance use disorder, and
  • mental health resources. 

For additional questions or programs, please visit our COVID-19 page or call 3-1-1, Boston's 24-hour constituent hotline. Text BOSCOVID to 99411 to receive text alerts on a regular basis, available in six languages.