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Our work at Neighborhood Development

Our work at Neighborhood Development

We want to make Boston the most livable city in the nation. Find out how we plan to do it.

We work with communities to improve Boston’s neighborhoods through investing public resources. Our main jobs are to create housing options, support tenants, and manage the City’s real estate.

Still have questions? Contact:
Neighborhood Development
26 Court Street
8th, 9th, and 11th Floors
Boston, MA 02108-2501
United States

Boston Home Center

The center helps residents find, keep, and improve their homes. Residents can take classes and get financial aid. This includes:

  • helping first-time homebuyers get funding and learn about the process
  • marketing homes for income-eligible, first-time buyers
  • helping residents avoid foreclosure, and
  • giving homeowners help with home repairs.

Learn more about the Boston Home Center

Neighborhood Housing Development

Affordable Housing Preservation is part of Housing Development. They fund loans for developers who want to buy and fix up old housing.

Developers can also buy land through a Request for Proposal process. Learn more about how we sell our land to developers.

For more information, contact Beverly Estes-Smargaissi at 617-635-0362.

The division works with partner agencies to:

  • keep affordable housing options on the market
  • create open spaces in the City
  • fix up abandoned properties, and
  • offer housing services to low-income and homeless residents.

Office of Housing Stability

The Office of Housing Stability promotes stable housing for Boston residents through coordination of services and enhanced access to information.

We run Boston’s Housing Crisis Hotline and create new policies and programs with the goal of helping Bostonians stay in their homes.

Learn more about Housing Stability

Policy development and research

The division is the backbone of many of our programs. Aside from developing and researching our programs and policies, they also:

  • provide mapping and data services
  • write grants, and
  • help us meet state and local regulations.

Each year, they give out state housing grants to residents. They also help us get ready for our five-year Consolidated Plans and one-year Action Plans.

Learn more about our plans and reports

Real estate management and sales

This division manages our portfolio of foreclosed real estate.

They work with communities to make sure the property is put to good use, and sell it to qualified developers. The property is usually developed into housing, commercial spaces, or public open areas.

Property maintenance

This division takes care of City-owned property. They have two major responsibilities:

  • Land Management cleans and maintains vacant land in Boston. They make sure the land doesn't pose health and safety hazards. They also take abandoned land with no development plans and turn it into public open spaces. You can contact the Land Management program at 617-635-0102.
  • Building Management fixes emergency building problems, like boarding up property to stop break-ins. They take care of foreclosed properties that the City owns. They also do repairs to keep buildings and residents safe.

Whenever we buy a new property, Building Management will:

  • do an inspection
  • make a property report for recommended use (if it's empty and safe), and
  • do repairs and set rent if the building is occupied.

If a building is vacant and unsafe, Building Management may demolish it. They first check for environmental hazards, hazardous waste, and other issues that could affect the public. For more information, contact Carl Hyman at 617-635-0102.

Finance

The division creates our annual budget, which is about $100 million. They also:

  • manage federal funds that go toward projects
  • assign contracts for our services, and
  • make sure the properties we develop stay affordable.

Office of loan management

The office handles services and support for people who have accounts with the City. They oversee more than 4,700 loan accounts totaling more than $300 million.

Loan Management helps with:

  • loan payoffs and balance information
  • discharges
  • applications for subordination, and
  • billing and payments.

For more information, call 617-635-5626, or email Loans.DND@cityofboston.gov.

If you need more help, you might find the following loan documents useful:

SUBORDINATION POLICIES

A detailed documents of our policies.

APPLICATION FOR SUBORDINATION

The application includes a checklist of policies and procedures.

STATEMENT OF COMPLIANCE

You may need to get this signed by Inspectional Services if you want to subordinate a loan.

AFFIRMATION OF COMPLIANCE

Some of our loans are partially forgivable. To qualify for forgiveness, you'll need to sign and notarize this form.

Cash Flow Calculation Form

Some of our loans require annual cash flow payments. This form must be filled out and returned with the borrower's annual financials.

Expert sources

We work on issues across Boston’s many neighborhoods. Our staff are a great resource for journalists and researchers.

We can provide information on:

  • federal and state housing policies
  • real estate trends with City-owned property
  • foreclosure crisis
  • affordable housing
  • community gardens and other uses for City-owned land
  • housing the homeless, and
  • the causes of homelessness in Boston.

For more information, or to set up an interview, call Lisa Pollack at 617-635-4802, or email Lisa.pollack@boston.gov.