Schools shift to all remote learning
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Due to a rising COVID-19 infection rate in the City, all Boston Public Schools students will shift to remote learning effective Thursday, October 22.
City department hours
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City Hall is open to the public on Tuesdays, Thursdays, and Fridays from 9 a.m. - 5 p.m. If you need to visit a department, you must make an appointment.
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COVID-19: Status of City of Boston departments

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BOS:311

Update: Boston City Hall is open to the public on Tuesdays, Thursdays, and Fridays from 9 a.m. - 5 p.m.

Everyone entering City Hall, including employees, must complete a self-screening for COVID-19 symptoms. If you need to visit City Hall for essential services, you must make an appointment.

Public access to 1010 Mass. Ave. will be limited to the Public Health Commission on the 2nd Floor. Residents must be accompanied when entering the building.

Learn more about the status of City departments and hours of operation below:


Administration and Finance (Chief Financial Officer): Our offices are not open to the public. For questions, please call 617-635-4479 or email rhonda.perch@boston.gov.

Age Strong Commission (for residents 55 and older): Our services remain open and available by phone. In-person meetings are by appointment only. Please call 617-635-4366 (Monday through Friday, 9 a.m. - 5 p.m.) or email agestrong@boston.gov.

Animal Care and Control: The Animal Shelter is open by appointment only, with limited services. Our offices at 1010 Mass. Ave have reduced staffing levels. We are currently not offering in-person services. Please review our service changes. Call 617-635-5348 (Monday through Friday, 8 a.m. - 4 p.m.), or email animalcontrol@boston.gov for more information.

ArchaeologyPlease make an appointment if you plan to meet with us. Learn more about our lab's location at 201 Rivermoor Street. Call 617-635-3850 (Wednesday through Friday, 9 a.m. - 5 p.m.), or email archaeology@boston.gov.

Archives and Records Management: Our office is open for research by appointment only on Mondays and Wednesdays, from 9:30 a.m. - 3:30 p.m. Email archives@boston.gov for appointment availability and requests for remote research. If you have questions, call 617-635-1195 (Monday through Friday, 9 a.m. - 5 p.m.) or email archives@boston.gov.

Arts and CultureOur office is closed to the public, but we have staff working remotely. Please email arts@boston.gov.

Assessing: Our department has reduced staff. If you can't find your answer online, please call 617-635-4287 or email TRACFAXSG@boston.gov. In-person meetings are for critical needs and by appointment only. Please use our online application to schedule an appointment. The Mayor has extended the deadline for fiscal year 2020 residential and personal exemption applications to June 1.

Auditing (Accounts Payable, Payroll, Grant Accounting and Accounting): At this point in time, the office is closed to the public. All staff are working remotely and are available via voicemail and email. Please contact the Audit Department at 617-635-4671 or audit@boston.gov for more information. To contact accounts payable directly, email ap@boston.gov. For payroll, email central.payroll@boston.gov.

BOS:311Employees are available 24 hours a day, seven days a week for non-emergency issues. Call 3-1-1 or 617-635-4500, or use one of our online options.

Boston Centers for Youth & Families: BCYF community centers will begin offering programs and classes for pre-registered youth the week of July 13. Learn more about summer programs. Also, select BCYF locations are meal pick-up sites. You can learn more and find a location online.

City Clerk: We have temporarily relocated our public information counter to the 2nd Floor, Window #2, at City Hall. Please note: The City Clerk's Office does NOT issue marriage licenses. For marriage licenses, contact the Registry Department at 617-635-4175. We're conducting all transactions by appointment only. Please use our online scheduler to book your appointment with the City Clerk's Office on Tuesday, Thursday, or Friday, when City Hall is open to the public. Appointments can be made based on availability, between 10 a.m. - 3 p.m.  To expedite your appointment, staff will ask for the reason you are coming to City Hall. We want to make sure that the City Clerk's Office offers the services you are looking for.

City Council: Our offices are closed but our staff is working remotely. For questions, please contact your individual councilor's office, or email city.council@boston.gov. Meetings and hearings are happening via Zoom, and you can follow them on Boston City Council TV.

Community Preservation:  Staff are working remotely and available for questions. For more information, please contact Thadine Brown (Monday through Friday, 9 a.m. - 5 p.m.) at 617-635-0545 or email thadine.brown@boston.gov. We are still hosting community engagement events and workshops virtually. Visit the Community Preservation website for more information, and to sign up for our newsletter.

Consumer Affairs and Licensing:  The Consumer Affairs office is closed to the public, but we have staff working remotely. You may reach us Monday through Friday, between 9 a.m. - 5 p.m., by emailing MOCAL@boston.gov or calling 617-635-4165.

Disabilities CommissionOur offices are closed, but we have staff working remotely. Please email disability@boston.gov for more information. Our staff are checking voicemails at 617-635-3682. However, you will receive a quicker response by email.

DiversityOur offices are closed, with staff working remotely. For questions, email diversityteam@boston.gov.

Economic DevelopmentOur offices are not open to the public, but we’ve compiled updates and guidance for businesses and organizations in response to COVID-19. For small business questions, email smallbiz@boston.gov, call 617-635-0355, or reach out to your neighborhood business manager. For all other questions, please reach out to the appropriate staff member listed on the website, or email econdev@boston.gov for more information.

Election: Our office is open, but with reduced staff. In-person meetings are for critical needs only. Please use our online booking application to schedule an appointment. For questions, please call 617-635-8683 (Monday through Friday, 9 a.m. - 5 p.m., but hours are subject to change) or email election@boston.gov. For details on nomination papers, review our COVID-19 update page.

Emergency ManagementOur office is closed to the public. For questions, please email oem@boston.gov.

EnvironmentOur office is closed, but we have staff working remotely. For questions, please email environment@boston.gov.

Fair Housing and EquityOur office is closed to the public. For questions, please email fairhousing@boston.gov.

Fire PreventionThe Fire Prevention Division is currently performing all scheduled inspections and accepting applications for any emergency work. Learn more on our COVID-19 informational page. For questions, call 617-343-3628 (Monday through Friday, 8 a.m. - 4 p.m.) or email bfdfirepreventioninfo@boston.gov.

Food AccessOur office is closed to the public. For questions, email food@boston.gov. With Boston Public Schools closed to students, the City will continue to provide free breakfast and lunch meals to all Boston students. View a map of meal sites for children and youth.

Housing AuthorityThe Boston Housing Authority is restricting walk-in visits at our offices at 52 Chauncy Street, and visitation at our public housing communities around the City. All essential services will continue. Have questions? Complete our request form.

Human Resources: Our main office is closed. All staff are working remotely and are available by voicemail and email. For general information or help, please contact us at OHR@boston.gov or call 617-635-3370

  • For all verification of employment forms, please email your request to OHR@boston.gov
  • For health benefits and insurance, in-person meetings are by appointment only. Please email HBI@boston.gov or call the Health Benefits and Insurance team at 617-635-4570 to schedule. 
  • To access the Employee Assistance Program, please call the main line at 617-635-2200 to be connected to an on-call clinician. The temporary hours at this time are Monday through Friday, 9 a.m - 5 p.m. They are also available after hours, from 5 - 8 p.m. For a list of the clinicians and additional resources, visit the Employee Assistance Program website.
  • Workers Compensation services remain available, but the team is working remotely.  For the near-term, do not send faxes to the Workers Compensation office. Instead, please email us at workerscompstaff@boston.gov or call 617-635-3193 with any questions.

Immigrant AdvancementOur office is closed to the public but our team is working remotely, Monday through Friday, 9 a.m. - 5 p.m. To contact us, please call 617-635-2980 or email immigrantadvancement@boston.gov. Our immigration clinics are continuing by telephone. For inquiries regarding our Immigration Clinics and to schedule a consultation with a volunteer attorney over the phone, please contact Luidgi Lalanne at luidgi.lalanne@boston.gov or call 617-304-3368.

Innovation and Technology: Our office is closed to the public. If you are a City of Boston employee looking for help, please complete our remote help request form.

Inspectional ServicesThe Inspectional Services office is open with reduced staff. Public access is restricted to appointment only. Please review our informational page to see how the ongoing public health emergency has affected our business practices. Have questions? Call 617-635-5300 (Monday through Friday, 8 a.m. - 4 p.m.) or email isd@boston.gov.

Intergovernmental RelationsOur office is closed to the public. For questions, please email igr@boston.gov.

Labor RelationsOur office is closed to the public. Labor Relations staff can be reached by phone at 617-635-4525 and email at laborrelations@boston.gov.

Landmarks CommissionStaff members of the Boston Landmarks Commission are working remotely and available to help you during normal business hours, Monday through Friday, 9 a.m. - 5 p.m., by email. Please visit the Boston Landmarks Commission website for Boston Landmarks Commission and Historic District email addresses, updates on public hearings, and answers to your immediate questions.

Library: As of June 22, patrons will be able to pick up physical items at the Boston Public Library with the new “BPL to Go” program. No other physical services at the library will be available, but branches will continue to offer a wide range of digital events and online resourcesFor questions, call 617-536-5400 or email ask@bpl.org.

Licensing BoardThe Licensing Board office is closed to the public, but all staff are working remotely. You may reach the Board’s staff Monday through Friday, between 9 a.m. - 5 p.m., at 617-635-4170 or by email at licensingboard@boston.gov.

Mayor's OfficeIn-person meetings are by appointment only. Please call 617-635-4500 (Monday through Friday, 9 a.m. - 5 p.m.) or email mayor@boston.gov,

Neighborhood DevelopmentThe Neighborhood Development Department building is closed but all divisions are working remotely. For questions, call 617-635-3880 (Monday through Friday, 9 a.m. - 5 p.m.) or email neighborhooddevelopment.dnd@boston.gov.

Neighborhood ServicesThe Neighborhood Services office is closed to the public. But, you can still contact your neighborhood liaison for questions related to your community. For questions, call 617-635-4500 (Monday through Friday, 9 a.m. - 5 p.m.) or email contactons@boston.gov. The Love Your Block initiative is still accepting applications for mini grants and cleanup volunteers.

New Urban Mechanics: Our office is open, but with reduced staff levels. We have moved our office hours (Tuesday 2 - 5 p.m.; Thursday 9 a.m. - 12 p.m.) to remote sessions. Please email newurbanmechanics@boston.gov to schedule an appointment.

Parking ClerkOur office is open, but with reduced staff. The City recently released updated enforcement regulations and transportation services due to COVID-19. Most transactions with our office can be done online. We're holding in-person meetings for critical needs and by appointment only. Please use our online scheduler:

Please note:

  • Our in-person meetings for resident parking permits are booked through September. We'll add our online scheduler link back when we have available appointments.
  • If you received a notice for a parking ticket appeal hearing for a Monday, Wednesday, or Thursday, you do not need to reschedule. You can just come in when City Hall is open on a Tuesday, Thursday, or Friday, from 9 a.m. - 4 p.m. For questions, call 617-635-4410 (Tuesday through Friday, 9 a.m. - 4:30 p.m.) or email parking@boston.gov.

Parks and Recreation: Our offices at 1010 Massachusetts Avenue are open, but with reduced staff. Please reach out by phone at 617-635-4505 (Monday through Friday, 9 a.m. - 4 p.m.) or email at parks@boston.gov before visiting our offices in person. Please review our service changes page to see how the current public health emergency has affected Boston parks.

Planning & Development AgencyThe Boston Planning & Development Agency is closed to the public. Please reach out to us at 617-722-4300, or through our website, to be directed to the appropriate staff member. While public meetings are currently postponed until further notice, our staff is working remotely and an internal review of projects and planning studies is continuing.

ProcurementThe Procurement office is closed to the public. Bids may be submitted online at the City’s Supplier Portal website. For questions, email purchasing@boston.gov.

Property ManagementThe Property Management office is open with significantly reduced staff levels as many are working remotely. For questions, call 617-635-4100 (Monday through Friday, 9 a.m. - 5 p.m.) or email propertymanagement@boston.gov.

Public Facilities: Our office is currently closed. Our Bid Counter is located on the 1st floor of 26 Court Street and it's open on Mondays and Wednesdays. The Bid Counter will be open to the public for scheduled bid openings. All visits to the Bid Counter outside of bid openings will require an appointment. To make an appointment to visit the Bid Counter, please use our online scheduler. The bid counter is closed between the hours of 12 - 1 p.m. on days bids are not due. If you have questions about current IFBs or RFPs, email bid.info@boston.gov. For all other questions, email publicfacilities@boston.gov.

Public Records: Our office is closed to the public. For questions, please email publicrecords@boston.gov.

Public Health Commission: Our response to the COVID-19 crisis is happening around the clock. Our office is open during regular business hours, Monday through Friday, 9 a.m. - 5 p.m. Call the Mayor’s Health Line at 617-534-5050 or email info@bphc.org for more information. Our homeless shelters and recovery services also remain open. For recovery support, call 3-1-1 or 617-635-4500.

Public WorksThe Public Works Department is open with reduced staff. Trash and Recycling collection is running on a regular schedule. Please call 617-635-4900 (Monday through Friday, 8 a.m. - 2 p.m.) or email publicworks@boston.gov. For information on the Public Improvement Commission, please review our status documentIf you need to schedule an appointment to drop off a driveway permit application, to pick up an approved driveway permit, to make a sidewalk deposit, or to pick up signs, please use our online scheduler.

Registry: Birth, death, and marriage: To apply for a marriage license, couples must apply together and in person. Please use our online booking application to select a day and time for your appointment. Our scheduler books up quickly, but more times become available if there are cancellations.

PLEASE NOTE:
  • When you apply in person, you'll need to bring your IDs, as well as $50 for the license fee. 
  • Your marriage license expires 60 days from the date that you file and sign your marriage intention at the Registry Department on the day of your appointment.
  • After your appointment, your marriage license will be issued and put in the mail three days later. It will be sent to the address listed under Party A on your marriage intention.
  • Massachusetts Law requires couples to have a valid marriage license to get married in the state. 
  • For certified copies of Boston birthdeath, and marriage certificates with a raised seal, please apply online or by mail. We are not taking in-person meetings for vital records at this time. Call 617-635-4175 or email registry@boston.gov for more information.

RetirementIn-person meetings are by appointment only. Have questions or want to schedule an appointment? Email retirementboard@boston.gov.

Returning CitizensOur office is open, but with reduced staff. No in-person meetings at this time. Please register with us online. Have questions, or want to schedule a telephone appointment? Complete our online form, call 617-635-5333 (Monday through Friday, 9 a.m. - 5 p.m.), or email orc@boston.gov.

Schools: Governor Baker announced the closure of K-12 schools in Massachusetts and non-emergency childcare programs through the end of the school year. With Boston Public Schools closed to students, the City will continue to provide free breakfast and lunch meals to all Boston students. View a map of meal sites for children and youth.

Small Business DevelopmentOur offices are closed to the public, but we’ve compiled updates and guidance for businesses and organizations in response to COVI-19. Email smallbiz@boston.gov for more information.

Tax Collection: Our offices are open with reduced staff. Most transactions can be done online. In-person meetings are for critical needs only. Please use our online booking application to schedule an appointment. For more information, call 617-635-4131 (Monday through Friday, 9 a.m. - 5 p.m.) or email collecting@boston.gov.

Tourism, Sports, and EntertainmentThe Tourism Department is closed to the public. If you have questions, please email tourism@boston.gov or call 617-635-3911.

TransportationThe Transportation Department is open, but at reduced staffing levels. Please review our informational page to see how the ongoing public health emergency has affected the Transportation Department. You can also call 617-635-4680 or 617-635-4675 for emergency permits (Monday through Friday, 9 a.m. - 5 p.m.), or email btd@boston.gov.

  • The City of Boston tow lot is only open Monday through Friday, 7 a.m. - 11 p.m. In-person meetings are by appointment only. Please use our online scheduler. Automated kiosks are available 24 hours a day, seven days a week for vehicle releases. For more information, call 617-635-3900 or email btd@boston.gov.

TreasuryThe Treasury Department is open, but at reduced staffing levels. Please call 617-635-4140 (Monday through Friday, 9 a.m. - 5 p.m.) or email treasury@boston.gov with questions.

Veterans ServicesThe Veterans Services office is closed, and its staff are working remotely. If you need help, or have questions regarding services, please call 617-869-5713 (Monday - Friday, 8:15 a.m. - 4:15 p.m.) or email veterans@boston.gov.

Water and Sewer Commission: Boston Water and Sewer Commission remains flexible with assisting customers experiencing financial difficulties. Call our customer service team at 617-989-7800 for help.

Women’s AdvancementOur offices are closed, with staff working remotely. Salary negotiation workshops are being held in an online format. For questions, email bostonwomen@boston.gov.

Workforce DevelopmentOur offices are closed, with staff working remotely. For questions, email owd@boston.gov.

Youth Engagement and EmploymentOur offices are closed, with staff working remotely. For questions, email youthline@boston.gov.

Keep in mind

For non-emergency issues with the City, please contact BOS:311 at 3-1-1 or 617-635-4500. For emergencies, please call 9-1-1.