COVID-19: Status of City of Boston departments
UPDATE: City Hall remains open to the public, by appointment only, on Tuesdays and Fridays. However, City Hall will also be open on Monday, June 1, for the extended property tax deadline. Staff will be available on a walk-in basis to answer questions and process payments.
Everyone entering City Hall, including employees, must complete a self-screening for COVID-19 symptoms. If you need to visit City Hall for essential services, you must make an appointment.
Public access to 1010 Mass. Ave. will be limited to the Public Health Commission on the 2nd Floor. Residents must be accompanied when entering the building.
Learn more about the status of City departments and hours of operation below:
Age Strong Commission (for residents 55 and older): Our services remain open and available by phone. In-person meetings are by appointment only. Please call 617-635-4366 (Monday through Friday, 9 a.m. - 5 p.m.) or email firstname.lastname@example.org.
Animal Care and Control: The Animal Shelter is open by appointment only, with limited services. Our offices at 1010 Mass. Ave have reduced staffing levels. We are currently not offering in-person services. Please review our service changes. Call 617-635-5348 (Monday through Friday, 8 a.m. - 4 p.m.), or email email@example.com for more information.
Archaeology: Please make an appointment if you plan to meet with us. Learn more about our lab's location at 201 Rivermoor Street. Call 617-635-3850 (Wednesday through Friday, 9 a.m. - 5 p.m.), or email firstname.lastname@example.org.
Archives and Records Management: Our office is closed to the public, but we have staff working remotely. Call 617-635-1195 (Monday through Friday, 9:00 a.m. to 5:00 p.m.) or email email@example.com.
Assessing: Our department has reduced staff. If you can't find your answer online, please call 617-635-4287 or email TRACFAXSG@boston.gov. In-person meetings are for critical needs and by appointment only. Please use our online application to schedule an appointment. The Mayor has extended the deadline for fiscal year 2020 residential and personal exemption applications to June 1.
Auditing (Accounts Payable, Payroll, Grant Accounting and Accounting): At this point in time, the office is closed to the public. All staff are working remotely and are available via voicemail and email. Please contact the Audit Department at 617-635-4671 or firstname.lastname@example.org for more information. To contact accounts payable directly, email email@example.com. For payroll, email firstname.lastname@example.org.
City Clerk: We have temporarily relocated our public information counter to the 2nd Floor, Window #2, at City Hall. All transactions will be conducted by appointment only. Please use our online scheduler. The window hours on the second floor will be from 10 a.m. - 3 p.m. However, you can contact our office from 9 a.m. - 4 p.m. for any questions, inquiries, or to schedule an appointment over the phone.
- Please note: The City Clerk's Office does not issue marriage licenses. Please contact the Registry Department for more information at 617-635-4175.
City Council: Our offices are closed but our staff is working remotely. For questions, please contact your individual councilor's office, or email email@example.com. Meetings and hearings are happening via Zoom, and you can follow them on Boston City Council TV.
Consumer Affairs and Licensing: The Consumer Affairs office is closed to the public, but we have staff working remotely. You may reach us Monday through Friday, between 9 a.m. - 5 p.m., by emailing MOCAL@boston.gov or calling 617-635-4165.
Disabilities Commission: Our offices are closed, but we have staff working remotely. Please email firstname.lastname@example.org for more information. Our staff are checking voicemails at 617-635-3682. However, you will receive a quicker response by email.
Economic Development: Our offices are not open to the public, but we’ve compiled updates and guidance for businesses and organizations in response to COVID-19. For small business questions, email email@example.com, call 617-635-0355, or reach out to your neighborhood business manager. For all other questions, please reach out to the appropriate staff member listed on the website, or email firstname.lastname@example.org for more information.
Election: Our office is open, but with reduced staff. In-person meetings are for critical needs only. Please use our online booking application to schedule an appointment. For questions, please call 617-635-8683 (Monday through Friday, 9 a.m. - 5 p.m., but hours are subject to change) or email email@example.com. For details on nomination papers, review our COVID-19 update page.
- All upcoming Conservation Commission or Air Pollution Control Commission hearings will be held virtually. Please make sure to check the public notices website for information on upcoming hearings. For questions, please email firstname.lastname@example.org or email@example.com.
Fire Prevention: The Fire Prevention Division is currently performing all scheduled inspections and accepting applications for any emergency work. Learn more on our COVID-19 informational page. For questions, call 617-343-3628 (Monday through Friday, 8 a.m. - 4 p.m.) or email firstname.lastname@example.org.
Food Access: Our office is closed to the public. For questions, email email@example.com. With Boston Public Schools closed to students, the City will continue to provide free breakfast and lunch meals to all Boston students. View a map of meal sites for children and youth.
Housing Authority: The Boston Housing Authority is restricting walk-in visits at our offices at 52 Chauncy Street, and visitation at our public housing communities around the City. All essential services will continue. Have questions? Complete our request form.
Human Resources: Our main office is closed. All staff are working remotely and are available by voicemail and email. For general information or help, please contact us at OHR@boston.gov or call 617-635-3370.
- For all verification of employment forms, please email your request to OHR@boston.gov.
- For health benefits and insurance, in-person meetings are by appointment only. Please email HBI@boston.gov or call the Health Benefits and Insurance team at 617-635-4570 to schedule.
- To access the Employee Assistance Program, please call the main line at 617-635-2200 to be connected to an on-call clinician. The temporary hours at this time are Monday through Friday, 9 a.m - 5 p.m. They are also available after hours, from 5 - 8 p.m. For a list of the clinicians and additional resources, visit the Employee Assistance Program website.
- Workers Compensation services remain available, but the team is working remotely. For the near-term, do not send faxes to the Workers Compensation office. Instead, please email us at firstname.lastname@example.org or call 617-635-3193 with any questions.
Immigrant Advancement: Our office is closed to the public but our team is working remotely, Monday through Friday, 9 a.m. - 5 p.m. To contact us, please call 617-635-2980 or email email@example.com. Our immigration clinics are continuing by telephone. For inquiries regarding our Immigration Clinics and to schedule a consultation with a volunteer attorney over the phone, please contact Luidgi Lalanne at firstname.lastname@example.org or call 617-304-3368.
Inspectional Services: The Inspectional Services office is open with reduced staff. Public access is restricted to appointment only. Please review our informational page to see how the ongoing public health emergency has affected our business practices. Have questions? Call 617-635-5300 (Monday through Friday, 8 a.m. - 4 p.m.) or email email@example.com.
Landmarks Commission: Staff members of the Boston Landmarks Commission are working remotely and available to help you during normal business hours, Monday through Friday, 9 a.m. - 5 p.m., by email. Please visit the Boston Landmarks Commission website for Boston Landmarks Commission and Historic District email addresses, updates on public hearings, and answers to your immediate questions.
Licensing Board: The Licensing Board office is closed to the public, but all staff are working remotely. You may reach the Board’s staff Monday through Friday, between 9 a.m. - 5 p.m., at 617-635-4170 or by email at firstname.lastname@example.org.
Neighborhood Development: The Neighborhood Development Department building is closed but all divisions are working remotely. For questions, call 617-635-3880 (Monday through Friday, 9 a.m. - 5 p.m.) or email email@example.com.
- Boston Home Center: Our call center is open. Please call 617-635-4663 or email us at HomeCenter@boston.gov with any questions about our programs.
- Office of Housing Stability: Our hotline is open. Please call 617-635-4200 (Monday through Friday, 9 a.m. - 5 p.m.) or email Housingstability@boston.gov.
Neighborhood Services: The Neighborhood Services office is closed to the public. But, you can still contact your neighborhood liaison for questions related to your community. For questions, call 617-635-4500 (Monday through Friday, 9 a.m. - 5 p.m.) or email firstname.lastname@example.org. The Love Your Block initiative is still accepting applications for mini grants and cleanup volunteers.
New Urban Mechanics: Our office is open, but with reduced staff levels. We have moved our office hours (Tuesday 2 - 5 p.m.; Thursday 9 a.m. - 12 p.m.) to remote sessions. Please email email@example.com to schedule an appointment.
Parking Clerk: Our office is open, but with reduced staff. The City recently released updated enforcement regulations and transportation services due to COVID-19. Most transactions with our office can be done online. We're holding in-person meetings for critical needs and by appointment only. Please use our online scheduler:
- Book a Resident Parking program meeting
- Book a parking ticket payment meeting
- Book a moving permit meeting
Parks and Recreation: Our offices at 1010 Massachusetts Avenue are open, but with reduced staff. Please reach out by phone at 617-635-4505 (Monday through Friday, 9 a.m. - 4 p.m.) or email at firstname.lastname@example.org before visiting our offices in person. Please review our service changes page to see how the current public health emergency has affected Boston parks.
Planning & Development Agency: The Boston Planning & Development Agency is closed to the public. Please reach out to us at 617-722-4300, or through our website, to be directed to the appropriate staff member. While public meetings are currently postponed until further notice, our staff is working remotely and an internal review of projects and planning studies is continuing.
Property Management: The Property Management office is open with significantly reduced staff levels as many are working remotely. For questions, call 617-635-4100 (Monday through Friday, 9 a.m. - 5 p.m.) or email email@example.com.
Public Facilities: Our office is closed. Our Bid Counter is relocating to City Hall, Room 241, and operating on a reduced schedule. The Bid Counter will be open to the public for scheduled bid openings. All visits to the Bid Counter outside of bid openings will require an appointment. To make an appointment to visit the Bid Counter, please use our online scheduler. If you have questions about current IFBs or RFPs, email firstname.lastname@example.org. For all other questions, email email@example.com.
Public Health Commission: Our response to the COVID-19 crisis is happening around the clock. Our office is open during regular business hours, Monday through Friday, 9 a.m. - 5 p.m. Call the Mayor’s Health Line at 617-534-5050 or email firstname.lastname@example.org for more information. Our homeless shelters and recovery services also remain open. For recovery support, call 3-1-1 or 617-635-4500.
Public Works: The Public Works Department is open with reduced staff. Trash and Recycling collection is running on a regular schedule. Please call 617-635-4900 (Monday through Friday, 8 a.m. - 2 p.m.) or email email@example.com. For information on the Public Improvement Commission, please review our status document.
Registry: Birth, death, and marriage: To apply for a marriage license, couples must apply together and in person. Due to a high volume of couples wanting to apply, our appointments are booked through May 2020. We will update this page with an online scheduler once our availability opens up. Please note: Massachusetts Law requires couples to have a valid marriage license to get married in the state. For certified copies of Boston birth, death, and marriage certificates with a raised seal, please apply online or by mail. We are not taking in-person meetings for vital records at this time. Call 617-635-4175 or email firstname.lastname@example.org for more information.
Returning Citizens: Our office is open, but with reduced staff. No in-person meetings at this time. Please register with us online. Have questions, or want to schedule a telephone appointment? Complete our online form, call 617-635-5333 (Monday through Friday, 9 a.m. - 5 p.m.), or email email@example.com.
Schools: Governor Baker announced the closure of K-12 schools in Massachusetts and non-emergency childcare programs through the end of the school year. With Boston Public Schools closed to students, the City will continue to provide free breakfast and lunch meals to all Boston students. View a map of meal sites for children and youth.
Small Business Development: Our offices are closed to the public, but we’ve compiled updates and guidance for businesses and organizations in response to COVI-19. Email firstname.lastname@example.org for more information.
Tax Collection: Our offices are open with reduced staff. Most transactions can be done online. In-person meetings are for critical needs only. Please use our online booking application to schedule an appointment. For more information, call 617-635-4131 (Monday through Friday, 9 a.m. - 5 p.m.) or email email@example.com.
Transportation: The Transportation Department is open, but at reduced staffing levels. Please review our informational page to see how the ongoing public health emergency has affected the Transportation Department. You can also call 617-635-4680 or 617-635-4675 for emergency permits (Monday through Friday, 9 a.m. - 5 p.m.), or email firstname.lastname@example.org.
- The City of Boston tow lot is only open Monday through Friday, 9:30 a.m. - 4:30 p.m. In-person meetings are by appointment only. Please use our online scheduler. Automated kiosks are available 24 hours a day, seven days a week for vehicle releases. For more information, call 617-635-3900 or email email@example.com.
Veterans Services: The Veterans Services office is closed, and its staff are working remotely. If you need help, or have questions regarding services, please call 617-869-5713 (Monday - Friday, 8:15 a.m. - 4:15 p.m.) or email firstname.lastname@example.org.
Water and Sewer Commission: Boston Water and Sewer has suspended all residential water service terminations and will not add delinquency charges to any late bills during this period. Call 617-989-7800 for help, or visit their location and hours page for specific contact information.