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311 is an easy-to-remember telephone number that connects you with highly-trained Constituent Service Center representatives who are ready to help you with requests for non-emergency City services and information.

The 311 Constituent Service Center is open 24 hours a day, 7 days a week, 365 days a year.

Learn more about the service

1 City Hall Square
Boston, MA 02201
United States

Download the app

The BOS:311 app helps residents and visitors improve City neighborhoods. You can report non-emergency issues, like potholes and graffiti.

Available on the App Store

Get it on Google Play

311 app

Meet the director

Meet the director