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Update: We're currently dealing with technical issues for our BOS:311 online system. If you need to make a non-emergency request with the City, please download our app or call 3-1-1. For emergency requests, dial 9-1-1.

The 311 Constituent Service Center is open 24 hours a day, 7 days a week, 365 days a year. The easy-to-remember telephone number connects you with highly-trained Constituent Service Center representatives. They are ready to help you with requests for non-emergency City services and information.

1 City Hall Square
Boston, MA 02201

Download the app

The BOS:311 app helps residents and visitors improve City neighborhoods. You can report non-emergency issues, like potholes and graffiti.

Available on the App Store

Get it on Google Play

Image for 311 pic

Meet the director

Meet the director